Do you want to work for one of the top volume Ford Dealers in California, with the top pay over $180,000 per year!!! Serramonte Ford has the fastest growing service department in the Bay area.
Automotive Service Advisor/Writer helps manage the center of communications for all repair activities and acts as a liaison between customers and the dealership. Acting as the primary point-of-contact for all automotive service matters, he or she must thoroughly understand the customer's problems to set and manage expectations and provide world-class service.
RESPONSIBILITIES
- Maintain Customer Service Index (CSI) rating as set by dealership service manager
- Responsible for the entire customer service experience from the service drive until vehicle is turned back over to the customer
- Schedule appointments and generate estimates
- Advise customers on the care of their vehicles and the value of maintenance in accordance with the manufacturer’s specifications
- Effectively communicate to the customer the timeline of repair and maintenance
- Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time
- Document repair and maintenance changes on repair order in the approved manner
- Resolve customer complaints and questions
- Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele
QUALIFICATIONS
- Minimum high school diploma or GED equivalent required
- Associate’s degree (AA) or equivalent from two-year college or technical school preferred
- Trade school training and education preferred
- At least six months to one year automotive industry or related experience and/or training
- Broad knowledge of new vehicle technologies
- Excellent customer service skills
- Ability to be analytical and multi-task
- Ability to work with little supervision
- Self-motivated enthusiastic presence in a team environment
- Strong written and communication skills
- Consistent and stable work history
- Valid driver’s license and clean driving record
- Professional appearance and work ethic
BENEFITS
- Highest level of trained Ford technicians in the Valley
- Experienced and tenured management staff
- Top pay over $180,000 per year
- Fast paced work environment
- Low employee turnover
- Paid training and development
- Monthly performance contests
- Career growth opportunities with management potential
- Medical and dental coverage available after orientation period
- Paid vacation
- 401(k)
Benefit Conditions:
- Waiting period may apply
- Only full-time employees eligible
Typical end time:
Typical start time:
This Job Is:
- Open to applicants who do not have a college diploma
Work Remotely
Job Type: Full-time
Pay: $80,000.00 - $180,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Schedule:
Education:
- High school or equivalent (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In person