We are seeking a friendly and proactive Customer Service Representative to join our team. In this role, you will be responsible for addressing customer inquiries, resolving issues, and ensuring an overall positive experience for our customers. Your excellent communication skills and problem-solving abilities will be crucial in maintaining our high standards of customer satisfaction.
Responsibilities
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Requirements
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and attention to detail.
- Ability to multi-task, prioritize, and manage time effectively.
- Customer-focused attitude with a genuine desire to help others.
- Ability to work in a fast-paced environment and handle stressful situations calmly.