What’s Travelport?
Travelport is a worldwide travel retail platform that provides easy ways for businesses like airlines, hotels, and car rental companies to connect through personalized content to agencies and travelers. The world is changing, and our industry must change with it. We’re leading the change; we are the change.
We are on a mission to power the future of travel.
Come and be part of an organization that is committed to building a culture of inclusivity built upon a diverse workforce that is reflective of the communities in which we operate.
What does a great Premier Helpdesk Team Leader do?
-Provide Helpdesk support of the full Travelport product range on both functional as well as technical issues.
-Manage incidents from our omnichannel offerings that include but are not limited to; Phone, Web Submit, Chat, and Email.
-Ensure all calls/incidents are handled promptly, courteously, accurately, and within Travelport Policy.
-Provide coherent and intelligent problem descriptions to enable the incident to be referred to outside suppliers or other teams without further reference.
-Promote Travelport self-service options to customers including MyTravelport
-Coordinate resources in the Helpdesk to ensure coverage and appropriate handling of all support channels
-Take Ownership of communication, co-ordination and escalation of outage/high impact events for your region
Who we are looking for in this role:
. At least 2 years of working experience within a Travel Agency, GDS or Airline environment.
- At least 1 year experience managing a team, remote management experience preferred but not essential.
- Extensive GDS Knowledge – Galileo & Worldspan preferred but will consider expertise in other GDS
- Previous experience working in a multi-channel environment (Calls, Chats, Email, Online support requests)
- Strong attitude or previous experience training agents/travel agencies preferred but not essential.
- Fluent English (spoken and written) skills required.
- Ability to develop strong customer and internal relationships through a collaborative, consultative, reliable, and empathetic approach.
Our ambition is to hire for potential not just experience, and you’re likely to succeed if you:
- Are always ready to give it your all and deliver high quality work
- Are excited to use your creativity and innovative thinking to try new things
- Take responsibility and own your work
- Are courageous and ambitious to challenge what’s been done before
Benefits of working at Travelport
We believe all employees contribute to the success of the company and should be able to share in that success, which is why all jobs are eligible to participate in our bonus program with any payouts being subject to individual and company performance. We offer a comprehensive benefit program that includes medical, dental, vision, employer paid Disability and Basic Life Insurance, Voluntary life options, as well as many other voluntary benefits to fit your specific needs. We make health and wellness a priority and offer a generous paid time off policy as well as contributing to our communities with an annual volunteer day off. We also offer a New Child leave policy, where the birthing parent receives 16 weeks of paid time off, and the non-birthing parent receives 8.
Salary Target/Range:
The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.
Salary: 80,000 USD
Interested? We’d love for you to get in touch!
We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed.