Sales & Service Technician
Job Title: Sales & Service Technician
Department: Operations, HomeTech by Mosaic
Reports to: Local Manager
Employment Status: Hourly, Non-Exempt
Job Summary
HomeTech by Mosaic is growing, and we are adding a Sales & Service Technician to our team in Eau Claire, WI. HomeTech by Mosaic provides enhanced connectivity, audio & entertainment, safety & security, smart automation & design, and IT managed solutions to any home or office.
The Sales & Service Technician installs, troubleshoots, and repairs state-of-the-art products and services such as TVs, speakers, Wi-Fi networks, door access systems, and security solutions. The ideal candidate understands the importance of customer service, teamwork, timeliness, quality, and safety. We are looking for a technician who takes pride in doing their best every day to deliver quality products and services while providing customers with an outstanding experience.
Essential Functions (including but not limited to)
- Review work orders, gather materials needed for installation, read maps to determine location, and communicate installation steps & details with customers.
- Perform low voltage wiring installation for residential and commercial customers.
- Install connections, fittings, and termination hardware for connection to end-user equipment.
- Troubleshoot complex issues to ensure adequate performance of Internet, TV, security, audio and entertainment services.
- Convey a positive and professional appearance and demeanor when communicating the company’s products and services to customers.
- Complete tasks within specified timeframe while offering world-class customer service.
- Report time for jobs completed and obtain customer signoff on completed work.
- May participate in on-call rotation.
Qualifications and Skills
- 2-year degree in telecommunications, IT, a related field, or equivalent applicable work experience preferred
- Willingness to learn and become certified in Control4, Alarm.com, and various other audio/video platforms
- Dependability to the company, co-workers, and customers
Why HomeTech by Mosaic?
- Medical, dental, vision benefits begin day one of employment
- Company paid life and disability insurance
- Significant company 401(k) contribution
- Paid holidays and personal time off
- Development and advancement opportunities
Mosaic Technologies is an Equal Opportunity Employer of minorities, females, protected veterans, and individuals with disabilities. Mosaic Technologies is a substance free workplace; therefore, pre-employment drug screen and background check are required.