Job description
Bayshine Trading inc. dba YYWireless was founded in 2009. With a decade of dedication, quality service, competitive pricing and the fastest shipping, YY has grown to become one of the most reputable electronics distributers in North America.
We are a growing Ecommerce business that sells thousands of items across multiple online marketplaces. Looking for energetic individuals who can handle the fast paced, rapidly changing technology environment.
https://yywireless.com/about-us
We are looking for a responsible customer service agent to perform a variety of administrative and clerical tasks. Duties of the customer service agent include providing support and communication with e-commerce customers. The ideal candidate should have excellent oral and written communication skills and be able to organize their work using tools, like MS Excel and office equipment. A successful candidate will be cool headed, self motivated, and reliable.
Responsibilities
- Answer and reply to customers messages, by phone or online
- Provide customers support and problem solving
- Assist with product shipping
- provide assistant with all clerical needs
- Maintain customer relations
- Act as the point of contact for internal and external clients
- Inspect customer return and provide replacement
Skills
- Proven customer service experience
- Knowledge of office management systems and procedures
- Working knowledge of office equipment, like printers and fax machines
- Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
- Excellent time management skills and the ability to prioritize work
- Attention to details and problem solving skills
- Excellent written and verbal communication skills
- Strong organizational skills with the ability to multi-task
- E-Commerce experience a plus
- High School degree; additional qualification as an Administrative assistant or Secretary will be a plus
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Ability to commute/relocate:
- Clive, IA 50325: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Preferred)
Work Location: In person