Job Overview:
We are seeking a professional and friendly Front Desk Agent to join our team. The ideal candidate should have a passion for hospitality and excellent customer service skills.
Responsibilities:
- Greet guests and provide them with exceptional customer service
- Check guests in and out of the hotel efficiently
- Answer phone calls and direct them appropriately
- Handle guest inquiries and resolve any issues promptly
- Assist with reservations and cancellations
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure guest satisfaction
Skills:
- Experience in the hotel or hospitality industry
- Proficiency in front desk operations
- Strong customer service skills
- Multilingual abilities are a plus
- Excellent phone etiquette
- Ability to handle guest relations professionally
- Bilingual proficiency is advantageous
-Opera Cloud knowledge is beneficial
If you are a dedicated individual with a passion for providing exceptional guest experiences, we would love to have you join our team as a Front Desk Agent.
Job Types: Full-time, Part-time
Pay: $14.50 - $16.50 per hour
Expected hours: 20 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Free parking
- Paid time off
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Nights as needed
- Night shift
- Overnight shift
- Weekends as needed
- Weekends only
Work setting:
People with a criminal record are encouraged to apply
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
Work Location: In person