Client Relations Specialist
W. Silver Recycling, Inc., is one of the nation's leading metals recyclers, with a presence covering the Southwest United States and Mexico. W. Silver Recycling has been operating for over 100 years servicing the unique recycling by-product needs of manufacturers in the southwest United States and Mexico.
We are currently seeking a Client Relations Specialist focused on providing excellent customer service. This position plays a pivotal role in networking, building client relationships and showcasing our program.
General Duties & Responsibilities but not limited to:
- Build client relationships; knowledgeable of Client Service Agreements; implement, adhere to, and comply; while ensuring WSR guidelines are met
- Be a subject matter expert and bring clients perspective to WSR to deliver best in class client experience
- Interacting with clients through multiple means of communication, via phone, email and in-person client facing
- Respond to inquiries and/or complaints from client, promptly through proactive follow up
- Communication with all internal departments to research customer concerns
- Collaborate with internal partners in contributing to improving efficiency, problem resolution and proactive preparation
- Coordination and/or participation of Marketing initiatives
- Coordination of account implementation with new Clients
- Follow process and procedures in handling all activities within department
- Administrative duties as needed
- International travel as needed
- Other duties as assigned
Qualifications & Competencies
- Proficient with spreadsheets, documents, presentations; Google Suite
- Excellent written and verbal communication skills; organization skills and detail oriented
- Expert problem-solving abilities
- Bilingual – English and Spanish is required
- High School Diploma/GED
- Bachelor’s degree and/or a combination of education and experience a plus
- Solid experience in a customer service type role and/or relative experience supporting customers and/or lead role
- Experience in an industrial setting desired
Pay & Benefits
- We offer competitive wages
- Health, Dental, Vision Insurance
- 401K with Company matching
- Company provided Life Insurance
- Voluntary Benefit options: STD, LTD, Life, AD&D, any many others
- Paid Holidays, Vacation & Sick time off
- Company provided Cell Phone
For more information on our company, visit us at www.wsilver.com.
We are an Equal Employment Opportunity Employer
Job Type: Full-time
Pay: $38,000.00 - $44,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: In person