Job purpose:
Food and Beverage is what adds flavor to a stay! Guests love to enjoy delicious, freshly-prepared and beautifully presented food. To deliver a great guest experience. A Banquet Server will serve food and beverages in a timely manner, helping guests to have memorable experiences whenever and wherever they dine.
Duties and responsibilities:
- Greet and welcome all guests and take beverage and food orders in a prompt and professional manner
- Be attentive to guest’s needs
- Be able to read and understand BEO’s and floor plans
- The Banquet Server sets up, serves, and breaks down banquets in a safe and efficient compliance with food handling policies and procedures, brand standards, and federal, state, and local regulations.
- Reports any deviations from policies, procedures, brand standards and regulations to management.
- Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable
- Clear and clean tables in a prompt and efficient manner. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary
- Perform department opening or closing duties as required. Ensure that wait staff stations are clean and maintained throughout shift
- Follow hotel safety protocols and procedures at all times. Immediately report any safety/service incident to the Supervisor or Manager on duty
- Take action to solve guest problems/complaints and use established guidelines for any service recovery to ensure guest satisfaction
- Work as team and communicate and co-ordinate with other departments to ensure excellent quality and service
- May assist with other duties as assigned
This job requires the ability to perform the following:
- Carrying or lifting items weighing up to 50 pounds / 23 kilograms
- Moving about banquets
- Handling food objects; plates, trays, glasses, etc.
- Bending, stooping, kneeling
Other:
- Being passionate about people and service
- Communication skills are used frequently when interacting with guests, wait staff, cooks, and supervisor.
- Ability to comply to local laws regarding food handling or serving of alcohol
- Reading and writing abilities are used often when taking orders, completing paperwork, etc.
- Basic math skills are frequently used when handling cash and credit
- Have the ability to work a flexible schedule including nights, weekends and/or holidays