Job description
Customer Service Representative - Job Description
Full-Time
Medina, OH
Duties and Responsibilities: Supports monthly revenue achievement by working on orders received; understanding and interpreting key account requirements; providing product and marketing information and developing key accounts. The list of duties and responsibilities below may be changed and modified based upon needs of the business.
- Works in collaboration with the Key Accounts Sales Managers to achieve annual sales goals for the channels that you will be supporting.
- These include both DECO and Church channels.
- You will also participate in the acquisition of new accounts for both lines of operation (DECO and Church).
- Specifically, you will be involved in the management of the multi-line products of our Church business.
- Supports key account sales by checking customer's buying history by suggesting related and new items.
- Develops sales opportunities by building rapport; providing product and marketing information and explanations; preparing quotations.
- Documents new business by answering telephone, fax, and e-mail inquiries; verifying and entering information.
- Develops and maintains sales presentation based on unique needs of the customer/prospect.
- Upsells products to clients by recommending additions to their orders and adding value to each transaction.
- Processes all orders and updates the TGI system.
- Informs customers of order status and any promotional opportunities.
- Responds swiftly and courteously to customer complaints or inquiries.
- Captures and maintains customer information, including addresses, phone numbers, email addresses, social media connections, etc. (FB, LinkedIn, etc.) for future follow-up.
- Fills orders by transferring orders to fulfillment; communicating expected delivery date; explaining stock-outs.
- Maintains and improves customer satisfaction results by following standards.
- Identifies continuous improvement opportunities for the sales channel and operations.
- Updates job knowledge by studying new product descriptions; participating in educational, skill, and leadership development opportunities.
- Accomplishes department and organizational goals by accepting ownership for new and different requests; exploring opportunities to add value to customers, and exceeding quote requirements.
- Works with the Accounting team for credit related matters, as necessary
- Build rapport with customers through friendly, engaging communication.
Required Skills & Experience
- College degree preferred.
- 2+ year experience (incoming and outgoing calls preferred)
- Excellent verbal communication skills and telephone etiquette manner
- Familiarity with Windows operating systems
- Knowledge al Microsoft Office software
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range:
Ability to commute/relocate:
- Medina, OH 44256: Reliably commute or planning to relocate before starting work (Required)
Education:
Work Location: One location
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Experience level:
Shift:
- 8 hour shift
- Day shift
- Morning shift
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
Application Question(s):
- Do you have at least 2-3 consecutive years of working in a professional office environment?
- Do you have 2-3 years of experience with receiving inbound/outbound calls and order entry processing?
- Are you able to pass a drug, alcohol and physical test?
Experience:
- Data entry: 3 years (Required)
- Order entry: 3 years (Required)
- Customer service: 3 years (Required)
Work Location: In person