Join a company that is focused on the employee through growth and development while providing competitive compensation and benefits. Improve your skills and working relationships with on-the-job training and regular team building events. Enjoy a small team feel within the nation’s largest property management franchise.
Full Job Description
About Us: We are a property management company that comes in to the office every day excited to serve our clients. We take pride in offering a comprehensive property management solution that solves problems for property owners, but also protects tenants. We are passionate about property management and we are always looking for ways to be a better partner to our clients. At RPM Colorado, we are proud Colorado residents and we use our knowledge and love of the area to give our clients the best property management service possible. Volunteering our time, donating our resources, and supporting our community are very important parts of the RPM culture. We want to instill in our clients a belief that with RPM, their property is always a top priority. RPM currently services its customer base with approximately 35 high-performing and talented employees in the Accounting, Leasing, Maintenance, and Sales Departments, but we are looking for more passionate and engaged people to join our team. If this sounds like you, we’d love to hear from you.
At RPM Colorado, we are focused on employee development. Company culture is important to us and we take time to create a workplace that our employees will thrive in. We offer on-going training, quarterly team building events, and we pride ourselves on cultivating a small team feel within the nation’s largest property management franchise. With over 400 locations, there is also opportunity for relocation if desired. Our goal is to create a work environment and culture that bring you self-fulfillment.
We are a privately owned residential leasing and property management company based in Denver, Colorado since 2007. We currently have offices in the Denver, Colorado Springs and Ft. Collins/Loveland Metro Areas. RPM primarily focuses on the leasing, management, and maintenance of a large portfolio of single-family homes, townhomes, condos, and small apartment buildings.
Individual property owners, investors, banks, REIT’s, governmental agencies, and real estate professionals are typical clients for us.
Company Vision Statement: To be the very best residential property management provider for property owners and tenants, while creating a workplace environment that our employees enjoy coming to, and serving the communities in which we work.
Job Summary:
The Customer Experience Manager is responsible for facilitating and coordinating the required maintenance work to be completed on properties managed by Company. Daily responsibilities include communicating maintenance requests along with work status and completion to clients, residents, co-workers and vendors. Working autonomously, the CEM reviews work order requests, coordinates with clients, and approves or denies the requested work. The CEM assigns work orders to the appropriate maintenance vendor and follows through to ensure work was completed. The CEM coordinates eviction maintenance and is required to be on-site at properties during evictions.
Compensation: Base salary range between $48,000 - $55,000 with a bonus structure that provides a targeted compensation up to $62,000.
Principle Duties and Responsibilities
Customer Service
- Manage communication flow across the business to ensure prompt and effective communication to clients, residents, co-workers, and vendors.
- Use advanced conflict management skills to resolve customer concerns/complaints.
- Advise property owners to establish ongoing preventive maintenance programs.
- Oversee closed loop documentation of communication with customers.
- Other duties as assigned
Vendor & Project Management
- Accurate recording of key property information (i.e. water shut offs, sewer clean outs, gas meters, water meters, keys, etc.)
- Daily review and assignment of outstanding service requests and make priority determinations.
- Leads after-hour property crisis interventions when maintenance services are needed to ensure resident safety and satisfaction
- Managing to a target expense ratio for the RPM Colorado organization, turn vacant properties in a short time period accounting for all labor and material costs.
- Assigning the appropriate vendor to work.
- Act as the single point of contact for approval of work for outside vendors.
- Occasional travel to and from job sites to gain additional knowledge on requests and current projects.
- Perform other special assignments as determined by Director of Maintenance.
- Other duties as assigned.
Key Attributes
- Effective verbal and written communication skills
- Proactive communicator who responds with urgency
- Exemplifies high level of problem-solving skills and innovative thinking
- Flexibility and exceptional multi-tasking abilities
- Manage and respond to the needs of co-workers and other departments
- Resolves interpersonal and procedural issues through use of mediation and conflict management skills
Minimum Requirements
- Bachelor’s degree from a four year college or university; or one to two years of related experience and or training; or equivalent combination of education and experience.
- Ability to read, analyze, and interpret data from in-house systems and spreadsheets.
- Ability to write reports and general business correspondence.
- Ability to effectively present information and respond to questions from management and customers.
- Ability to calculate figures and amounts such as discounts, proportions, percentages, area, circumference, and volume.
- Ability to define problems/weaknesses, collect data, establish facts, and draw conclusions.
- Valid driver’s license and reliable vehicle.
Certificates, Licenses, Registrations
· None
Additional Requirements
- Ability to lift up to fifty pounds
- Ability to sit for extended periods of time
- Basic math capabilities
- Ability to learn internet-based software/apps
- Experience with Microsoft Office Suite – Word, Outlook, and Excel
Working Conditions
- Moderate noise within company office and offsite jobsites (examples: business office with computers, phones, printers, and light foot traffic)
- Visits to company-managed properties
OSHA Responsibilities and Whistle Blowing Actions
Act with integrity and ethical behavior and commit not to retaliate against an employee who raises a concern for OSHA-related, or other, concerns (i.e., Whistleblowers). Whistleblower laws enforced by OSHA and the Department of Labor include a variety of topics, and often cover areas such as the Asbestos Hazard Emergency Response Act, the Clean Air Act, the Occupational Safety and Health Act, etc.
Disclaimer:
This job description is not meant to be an all-inclusive statement of every duty and responsibility that will ever be required of an employee in this job. Final job offer contingent upon successful completion of personal background checks and drug testing. RPM Colorado is an Equal Opportunity Employer.
Job Type: Full-time
Pay: $48,000.00 - $62,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Application Question(s):
- Do you live in the Denver Metro area?
Experience:
- Customer service: 5 years (Required)
- Phone etiquette: 1 year (Preferred)
Ability to Relocate:
- Denver, CO 80237: Relocate before starting work (Required)
Work Location: In person