- Supports our team in developing CRM solutions to ensure that the needs of our users are service representatives are satisfied.
- Involves collaboration with product owners/business analysts, solution architects, developers, and testers to assess needs and define system requirements and/or configurations for these solutions.
- Participate in project planning, sprint and release planning, daily stand-up meetings (scrums) demos/reviews, retrospectives, backlog refinement meetings, and other Scrum-related meetings
- Provide technical input regarding feasibility or design for needs expressed in user stories
- Investigate enterprise and vendor APIs to determine whether they provide the necessary data to support an initiative and identify any modifications that may be necessary
- Define format and mapping of data for interfaces between systems
- Define and document the system requirements of a solution, including the allocation of functionality across the presentation layer and backend services
- Assist the business in determining if and how new systems or system enhancements may improve process flow and business function
- Provide analytical support for the prioritization of features and epics to ensure work focuses on capabilities with maximum value and are aligned with product delivery strategy
- Collaborate with product management team to define Minimum Viable Product (MVP) to achieve strategic goals
- Provide demos to internal project team, as well as to business stakeholders
- Participate in project planning, sprint and release planning, daily stand-up meetings (scrums) demos/reviews, retrospectives, backlog refinement meetings, and other Scrum-related meetings
- Perform application and services tests to research application behavior and/or validate changes
- Recommend opportunities to improve efficiency and effectiveness
- Assist and mentor less experienced peers
You’ll Bring These Qualifications
- Bachelor’s degree or equivalent plus 7 years work experience.
- At least 2 years of experience leading solution architecture design (business architecture, process architecture, integration architecture, user experience, process improvement).
- At least 4 years of dynamic experience in project management, business analysis, and technology implementation in full life-cycle CRM engagements.
- Strong understanding of the range of built-in capabilities and options available in and Salesforce with the ability to make recommendations on how to best leverage those
capabilities and options when formulating CRM solutions
- Experience with case management as implemented through CRM solutions
- Understanding of Model Driven Apps and Canvas Apps
- Knowledge of application integration with Power Apps is a plus
- Knowledge of application integration with Mulesoft is a plus
- Strong Communication Skills
- Specific focus is on Salesforce CRM.
- The architect will have experience implementing multiple Customer Relation Management systems and implementations.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Compensation package:
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- CRM software: 10 years (Preferred)
- Salesforce: 10 years (Preferred)
Ability to Commute:
- Washington, DC 20001 (Required)
Ability to Relocate:
- Washington, DC 20001: Relocate before starting work (Required)
Work Location: Hybrid remote in Washington, DC 20001