Provides support for implementation, troubleshooting, and maintenance of IT systems
Perform installations and maintenance of network equipment (servers, switches, wifi, etc..)
Perform system capacity analysis and planning, optimizing, system operations, and resource utilization
Aid users in accessing and using systems
Manages IT system infrastructure and any processes related to these systems
Provides support to IT systems including day-to-day operations, monitoring, and problem resolution for all the client problems
Provides problem identification, diagnosis, and resolution of problems
Provides support for the deployed systems and hardware problems and remains involved in the resolution process
Provides support for enterprise programs and applications. Work closely with vendors as needed.
Recommend upgrades as needed.
Work closely with management to propose solutions
Provide Audio/Visual support as needed for all requirements within the school and other departments
Ability to install and run cable wires as needed for switches, cameras, speakers, etc.
Must be available to work evenings and weekends for IT support needs
Provide support for all devices including but not limited to laptops, desktops, iPads, Chromebooks, Smartboards, phones, and any other devices used for all technical purposes
Provide support and solutions for the VOIP phone systems across all departments
Provide support for website updates and changes as needed for all departments
One of the following certifications: CCNA Routing and Switching, Security+, Microsoft Certified Systems Administrator (MCSA), (ITIL) v3 Foundation Certification
A minimum of (2) two years of relevant experience
Experience with virtualized environments and knowledge of provisioning hardware, storage, resources, and configuration/administration, including high availability and failover services. Familiarity with Hyper-V.
Experience with administering Windows and Google Operating Systems
Experience in providing support for Office 2016/2019 and O365 applications, Adobe, Antivirus, Google Tools, and other basic desktop administration
Experience in troubleshooting cabling issues. Be able to install data drops and run their associated cabling to the patch panel. Crimp cable as needed.
Asset Inventory Support
Experience in providing support for peripheral devices to include but not limited to printers, desktops, card readers and switches.
Account Management Services
Experience with DHCP, DNS, Print Servers, Active Directory
Experience with server hardware to assist with the replacement of defective parts.
Experience with firewalls and proxy servers
Video Conferencing and Audio/Video O&M which includes understanding mixers, microphones, speaker systems. Must be comfortable setting up portable audio system as needed.
Able to do basic audio and video editing as needed through Audacity, Premier, etc.
CCTV O&M to be able to order, install and replace security cameras and DVR as needed.
Basic understanding of MAC OS and Google Chromebook to provide Tier 1 customer support
Experience with G-Suite O&M to be able to set accounts, create policies, and apply policies as needed
Provide Access Control O&M to include installation, replacement and ordering of card readers, access hubs and other physical security equipment. Provide and revoke access to personnel as needed.
Experience with RAIDs, SANs, High Availability, NAS Backups, and Disaster Recovery. Must be able to configure and maintain proper backups.
Knowledge in configuring L2 and L3 network switches, working with VLANs, and knowledge of routing protocols. Must have a strong understanding of subnets, trunks, port channels, routes, QoS, Wi-Fi technologies, wireless access points (WAP)
Knowledge in security hardening of operating systems in a standalone environment as well as through GPOs.
Understanding of VOIP to handle phone lines, phone setup and phone management.
Familiar with the Ticketing System through Click up or other helpdesk applications
Strong written skills to clearly document process, tickets and reference guides for non-technical personnel.
Customer focused. Willing to take calls and stop to listen to customers as needed.
Tier 1 and Tier 2 Desktop Support
Configure, deploy, improve, and administer AWS-based resources and cloud native resources.
Familiarity with Security Technical Implementation Guides (STIGs) and vulnerability management processes
Take initiative in problem-solving any issues that come up and recommend solutions.
Must be able to lift 60 LB
Must be able to operate drills, screwdrivers and basic tools
Must be able to climb ladders and run or check wires through ceilings and walls for network purposes
Must be able to travel to PA as needed (1-2 times a year)
Must be able to communicate, converse, and exchange information with peers and senior personnel
Constantly operates a computer and other office productivity machinery, such as a computer
The person in this position frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations
The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.