Description:
Under the direction of the Director, Clinical Operations, the Manager Clinical Operations oversees the activities of the clinical operations and ensures its smooth and efficient functioning.
Supervisory Responsibilities:
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Responsible for the operation of assigned clinics.
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Supervises MA Leads, MAs and clinical support team members.
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Trains staff and assigns responsibilities to team.
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Performs employee-related functions.
Duties/Responsibilities:
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Oversees the day-to-day operations of the clinics they are assigned.
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Participates in the development, implementation, and maintenance of HealthyU policies and procedures.
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Handles patient escalations and complaints for their assigned clinics, escalates trends.
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Reviews and approves medial supply orders in adherence to HealthU procurement process.
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May assist in budget planning and cost analysis.
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Coordinates with internal and external partners.
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Ensures quality and safety measures are met per state, federal, and HealthyU requirements.
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Facilitates and participates in team huddles and training.
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Creates ad-hoc reporting as needed for special projects or follow-up items.
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Other Duties as assigned.
Requirements:
- Ability to organize and coordinate clinic activities.
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Demonstrated supervisory ability.
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Familiarity with state and federal regulations.
Education and Experience:
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Four to six years of experience in a clinical setting.
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MA Certification or licensed nurse
Physical Requirements:
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Prolonged periods of sitting at a desk and working on a computer.