rescent Heights
Job Description
Job Title Resident Services Coordinator
Department: Resident Services
Reports To: Property Manager
FLSA Status: Non-Exempt
Resident Services Coordinator – Chicago, IL
Title
Resident Services Coordinator
About Crescent Heights
Crescent Heights®is a leading national real estate brand that develops transformative projects in America’s greatest cities. Crescent Heights® manages all aspects of its properties and prides itself on creating a feeling of community with a variety of events and an obsession of service. The firm has a commitment to technology, making living in the buildings extraordinary.
Crescent Heights® sets a new standard of luxury high-rise living in Chicago with the introduction of NEMA Chicago – a 76-story residential tower perched at the south end of Grant Park in the South Loop. NEMA Chicago offers an exquisitely modern lifestyle with service akin to a five-star boutique hotel and best in class amenities
Summary
Create a positive and welcoming environment for all residents and guests as well as assist management with the daily operations. Schedule appointments for amenity spaces, address resident and guest concerns, and possess working knowledge of the property’s rules, policies and procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Greet residents with a smile and by their name.
- Ensure residents that their needs are our number one priority.
- Monitor the appearance of the front desk area, lobby and amenity spaces
- Educate residents on the policies and procedures of Residential Life
- Schedule appointments for in applicable amenity spaces throughout the property
- Assist with planning and execution of resident events
- Report maintenance and facility concerns
- Assist with morning lobby coffee service
- Provide the resident with an experience that will always be remembered and with the highest level of responsiveness
- Serve as community ambassador to visitors and residents
- Communicate effectively and efficiently with staff in order to stay up to date with issues, policies, and procedures.
- Monitor activities and maintain control of facility usage by guest families and all others in the residential spaces
· Assists with special projects.
· Performs other related duties and assignments as required.
SUPERVISORY RESPONSIBILITIES:
None
QUALIFICATIONS:
- Ability to multi-task and adapt to changing priorities
- Must interact effectively with all levels of employees and external contacts
- Ability to function effectively in a collaborative team-oriented environment
- Ability to work independently with minimal supervision
- Detail oriented, organized and calm under pressure
EDUCATION and/or EXPERIENCE:
High school diploma or equivalent is required. Degree from four (4) year university is desirable, will consider candidates with degrees from a two (2) year university combined with related experience. Computer skills including: internet, e-mail, (MS Outlook) MS Excel, MS PowerPoint, MS Word.
CERTIFICATES and LICENSES:
None
LANGUAGE SKILLS:
Ability to read, write and comprehend simple instructions, correspondence, memos and reports. Ability to effectively present information in one-on-one and small group situations to residents, clients, and other employees of the organization.
REASONING ABILITY:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms. Specific vision abilities required by this job include close vision, and color vision.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job is primarily performed in an office environment with a moderate noise level. While performing the duties of this job, the employee is required to frequently inspect inside and outside areas of the property location and may be exposed to on-going construction and various weather conditions. The noise level in the work environment may range from moderate to loud.
Crescent Heights® is an EEO Company.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Work Location: In person