AscensionPoint Recovery Services, LLC (“APRS”) is a Minnesota based nationally licensed collection agency specializing in probate receivable management services. APRS’ core competency is managing debt recovery for credit grantors, service providers and healthcare companies. APRS prides itself on its unwavering commitment to provide the best possible debt solutions to its clients making APRS a leader within the collection industry.
This position will be hybrid with a requirement to work out of our St Louis Park, MN office.
Position summary
A Collection Manager will be responsible for overseeing the growth of Collection operations through managing client performance and a team of collectors. In addition, this role will preserve/enhance our client’s reputation and profitability by leading others to maintain our high customer service and empathetic focus to our collection approach.
Essential Duties and Responsibilities
- Manages staff of 12-15 Collectors and 2 Team Leads
- Establishes client and staff collection goals
- Creates collection strategies and workflows to increase recoveries
- Maintains client relationships and manages client expectations
- Monitors and evaluates staff performance and development
- Handles personnel issues, interviewing, hiring and termination of collection staff
- Prepares and analyzes reporting at the client and collector level
- Develops and meets budget requirements (payroll, bonus/incentive programs, revenue, etc.)
- Serve as a leader within the organization contributing to a positive work environment.
- Preserve confidentiality and security of sensitive information.
- Assist in special projects as requested.
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Competencies*
- Excellent written and verbal communication skills
- Strong negotiation skills, including excellent listening skills
- Results-oriented
Education and Experience
- Three to five years experience in the credit and collection arena, one of which must be in a leadership role as a Collection Manager in Probate preferred
- Working knowledge of the Fair Debt Collection Practices Act, and state and federal laws applying to collection activities
- Must have strong Excel skills and well versed in other Microsoft Office applications
- Artiva debt collection software experience, Guaranteed Contacts, LiveVox dialer experience a plus
- High school diploma or equivalent required, Bachelor’s Degree preferred
Job Type: Full-time