About us:
We are proud to maintain being a private practice in the Chicagoland area for the past 40+ years and are committed to growing our practice. We understand that we cannot do this without the compassionate, determined, and hard-working staff that we have. In an ever-changing world of healthcare, we value the commitment of our staff. If you are seeking an opportunity to be employed by a company that has excellent teamwork, expresses appreciation of your work, has dedication for their community, and knows the importance of work-life balance, then this may be what the perfect opportunity for you!
Key Qualifications:
- Customer service skills: maintain professionalism and also being able to deescalate situations over the phone
- Ability to problem-solve individually and with a team
- Multi-tasking with phone calls, messages, and employee questions
- Ability to work in our Hoffman Estates business office
As a Patient Service Representative, your main role at CUC is to provide top notch customer service while being the first point of contact when a patient calls our office. Your forward-thinking and proactive approach will enhance the daily flow of our practice, which will lead to the patient having an at-ease experience. Your attention to detail is crucial by making sure the information entered is up to compliance and meeting insurance requirements. At Comprehensive Urologic Care, we recognize the efforts that our PSR’s put into their work and for our central schedulers, some of these daily tasks can include:
Duties:
- Communicate with patients and medical staff in a friendly and professional manner
- Schedule appointments and manage the appointment calendar
- Collect patient information and verify insurance coverage
- Answer phone calls, respond to inquiries, and provide accurate information
- Familiarity with HIPAA regulations and maintaining patient confidentiality
- Perform general administrative tasks such as filing, faxing, and scanning documents
Benefits:
- Health, medical and dental insurance
- Annual merit increase
- Paid Time Off and Holiday Pay
- Reimbursement of Medical Assistant certification renewal
- 401k and financial planning
- Profit Sharing
- Work From Home ability during work-life balance situations
- Annual Summer and Holiday parties
- Scrubs provided
- Drug Rep lunches
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Health insurance
- Life insurance
- On-the-job training
- Opportunities for advancement
- Paid time off
- Referral program
- Retirement plan
Healthcare setting:
Medical specialties:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Experience:
- healthcare call center: 2 years (Required)
Ability to Commute:
- Hoffman Estates, IL 60169 (Required)
Work Location: In person