The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.
Essential Duties and Responsibilities
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Greet members, prospective members, and guests, providing exceptional customer service.
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Handle all front desk related activities including:
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Answer phones in a friendly manner and assist callers with a variety of questions.
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Check members into the system.
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New member sign-up.
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Take prospective members on tours.
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Facilitate needed updates to members accounts.
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Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
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Assist in maintaining the neatness and cleanliness of the club.
Benefits
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FREE Black Card Membership!
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Paid Time Off (PTO)
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Health Insurance - First of the month following hire date
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Medical & Prescription drug plans
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HSA (Health Savings Account)
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Dental
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Vison
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Life/AD&D
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Voluntary Short Term Disability (STD)
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Voluntary Long Term Disability (LTD), and other additional voluntary benefits!
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401k plan after 3 months of service
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A passion for fitness and health!
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Upbeat and positive attitude.
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Punctuality and reliability are a must.
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Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
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Strong listener with the ability to empathize and problem solve.
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Demonstrate diplomacy in all interactions while using appropriate behavior and language.
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Basic computer proficiency.
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Demonstrate diplomacy in all interactions while using appropriate behavior and language.
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Satisfactory background check.