Sales/Event Coordinator
Job Description
Responsibilities
- Answer telephone and email messages. Respond accordingly.
- Maintain and stay abreast of the latest computer programs/innovations (as applicable).
- Filing of all pertinent correspondence in a timely manner.
- Distribution and maintenance of Banquet Event Orders and Banquet Event Order Binder.
- Organize and distribute all group resumes.
- Set up group master folios and organize all banquet checks weekly to distribute to Accounting office.
- Type all correspondence pertaining to department.
- Maintain adequate inventory of office supplies.
- Responsible for the smooth operation of the office.
- Assist Catering and Conference Service Managers with details for our upcoming clients.
- Type and distribute meeting minutes.
- Maintain trace file as needed. Prepare Banquet Event Orders (BEOs) as per client needs.
- Assist Catering and Conference Service Managers with client event needs Assist in copying/faxing/mailing.
- Greet guests/clients/employees when necessary.
- Attend meetings/training as required by management.
- Assist with small meetings, room blocks and various events.
- Assist Rooms Sales in inputting group blocks.
- Assist the front desk with reservations when needed.
- Assist Catering Manager with Weddings and other Social Events Coordinate meetings with all upcoming weddings for event details.
Develop and maintain organized files for all weddings and events.
Be present on the day of the wedding or event to be a representative of the Sales office and the hotel for the client.
Respond to wedding RFPs (WeddingWire, The Knot, etc)
Qualifications
- High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
- Hotel experience preferred but not required.
- College course work in related field helpful.
- Computer knowledge/skills required.
- Flexible and long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
Job Types: Full-time, Part-time
Pay: $24.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Weekends as needed
Experience:
- Events management: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: In person