Hilton Garden Inn Austin North/ Domain is looking for Full Time Front Desk Agents for PM shifts 3pm-11pm)!! Ideally, you'll have worked at least 3-6 months in a Hilton brand family hotel, be able to demonstrate initiative and be someone who has the character for delivering great service and being fun to work with.
FRONT DESK AGENT BENEFITS
Medical insurance
PTO pay
Enjoy discounted travel across all Hilton hotels worldwide
DUTIES AND RESPONSIBILITIES
- Greets, registers, and assigns rooms to guests.
- Handles confidential information, including guest records, with a high degree of integrity.
- Promptly and effectively deals with guest requests and complaints.
- Answers and routes calls as appropriate; takes guest messages with accuracy.
- Responsible for cash drawer contents and transactions during shift.
- Maintains accurate records including cash flows, registration cards, reservation cards, and property walks.
- Answers inquiries pertaining to hotel services, registration of guests, and travel directions.
- Assists with sales and marketing efforts as directed by the General Manager and Director of Sales.
- Offers and properly handles requests for wake-up calls.
- Records pertinent guest information in the pass on log.
- May assist in replenishing breakfast items as needed and keeping breakfast area clean.
- Ensures common area/lobby is clean.
- Performs laundry functions as directed.
- Other duties as assigned.
JOB REQUIREMENTS:
- Requires the ability to read, write, and speak the English language.
- Ability to identify and resolve problems in a timely manner; develops alternative solutions and uses reason even when dealing with emotional topics.
- Ability to manage difficult or emotional customer situations; includes the ability to respond promptly to customer needs and requests for service and assistance.
- Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position.
- Knowledge of and ability to appropriately interpret and follow policies and procedures.
- Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
- Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written.
- Skill in the use of personal computers and related software applications.
- Ability to meet the demands of the work schedule, to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need.
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekends as needed
Work setting:
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Preferred)
- Front Desk: 1 year (Preferred)
Work Location: In person