About Ezee Fiber
Founded in 2021, Ezee Fiber is a rapidly growing Houston-based fiber telecommunications company that provides affordable and reliable multi-gig internet service to residential, business, and government customers through its 100 percent fiber-optic network. Ezee Fiber is built upon a foundation of exceptional customer service, lightning-fast internet speeds, and straightforward, transparent pricing. The company operates a carrier-grade network throughout Texas, where its customers are supported by local teams that live and work in the communities they serve.
Sales Support Coordinator
- Helping the sales team to improve their productivity by contacting customers to arrange appointments and ensuring all Sales Representatives have high-quality, up-to-date support material.
- Handling urgent calls, emails, and messages when sales representatives are unavailable, answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events.
- Ensure order coordination, verification and corrections are completed within defined service level agreements.
- Provides administrative and specialized operational support to sales representatives and/or sales teams to assist with the selling and closing products in accordance with sales goals as specified by leadership
- Works closely work with Sales Managers, Sales Representatives and other field personnel by assisting with increasing knowledge and awareness among sales team members on the tools and resources available as support through effective communication, education and training
- Serves as a liaison between sales, marketing and other cross functional support departments across the organization
- Uses basic communication skills to address internal and/or external clients and/or team members
- Work with the sales team to ensure customer orders are processed appropriately.
- Meet defined scorecard productivity/quality metrics.
- Navigate through multiple systems to build, track and monitor orders.
- Identify opportunities for improvement and recommend solutions.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Manages the FTTH Support mailbox (evening coverage from 5-9, time-zone differences, and weekend coverage).
- Facilitates all front-line escalations and gets them to the proper channel (reschedules, credits, construction, etc.).
- Assists the Manager of Sales Support and Enablement to assign turf and maintains the turf tracker.
- Assists in updating and maintaining all other direct sales trackers
- Conducts monthly Quality Assurance checks.
- Tracks status of incentives and special initiatives.
- Other duties and responsibilities as assigned
Sales Coordinator/Sales Support Specialist Requirements
- Experience as a sales coordinator or in administration may be advantageous.
- Good team development and leadership skills.
- Computer literacy.
- Good administrative, organizational, and problem-solving skills.
- Excellent communication, sales, and customer service skills.
- The ability to multitask, work in a fast-paced environment, and meet deadlines.
- Current knowledge of industry trends and regulations
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Pay & Benefits
- Competitive compensation package
- Health, Dental and Vision insurance
- 401k match
- Paid time off and other generous benefit programs