General Summary: The Clinic Manager oversees daily operations of a family clinic with a focus on primary care. The Clinic Manager is responsible for all aspects of the Front Desk operations including patient appointments, working with billing, and patient satisfaction. This role requires strong leadership, organizational, and interpersonal skills to manage clinic staff and maintain a patient-centered environment.
Essential Job Responsibilities:
1. Oversee the daily operations of the Medical Clinic.
2. Recruit, train, supervise, and evaluate clinic staff, including Patient Service Representatives and nurses.
3. Schedule staff shifts and manage time-off requests to ensure adequate coverage.
4. Ensure family-centered care is delivered in accordance with clinical guidelines and standards.
5. Oversee patient scheduling, registration, and follow-up processes.
6. Serves as a resource for EMR training and troubleshooting.
7. Address patient concerns and complaints, ensuring timely resolution.
8. Implement policies and procedures to enhance efficiency.
9. Collaborate with staff, providers and leadership on clinic operations and meeting objectives and goals.
10. Works with billing team with regards to patient insurances, sliding fee, balances, and collections.
11. Works closely with Quality Manager as the clinical site lead for the Patient Centered Medical Home.
12. Must have strong work ethics and be able to work independently and productively.
13. Maintains patient privacy and confidential patient information.
14. Should be equipped with the problem-solving skills to implement a creative solution that will not compromise patient care.
15. Must be flexible with quick critical thinking skills.
16. Detail-oriented with good organizational abilities is important for directors to keep day-to-day clinical activities running smoothly.
17. Must be skilled communicators with interpersonal skills to collaborate with various professionals.
18. Other duties as assigned.
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person