National Pump Company is looking for Customer Service/Inside Sales positions in our Glendale, Arizona location. Our Customer Service Representative will facilitate customers with initial support, quoting, and entry of all order-related requests by phone. This role is integral to the overall operations of the organization and is the first point of contact with all customer interactions. Our customer service team will monitor orders to ensure Company policies and service levels are met.
This is a full-time opportunity, Monday through Friday. Hours between 8:00 a.m. - 5:00 p.m.
Primary Duties for Customer Service Representative:
- Assist customer inquiries via phone, email, and in-person;
- Prepare quotes and orders to meet customer requirements;
- Enter Return Material Authorizations and warranty documentation;
- Maintain and log sales order files, update records, file and retrieval customer documentation;
- Identify and recommend components to meet customer specifications;
- Provide and review all quotations and orders for standardized pricing to ensure adherence to customer agreements;
- Provide front-end technical assistance;
- Other duties and projects as assigned.
Skills/Qualifications for Customer Service Representative:
- High School Diploma or equivalent; or comparable work experience.
- Understand and apply customer requirements on pump applications.
- Basic knowledge of vertical pumps/components is a plus.
- Strong computer skills (typing, word processing, data entry).
- Effective verbal and written communication skills.
- Problem analysis and problem-solving.
- Attention to detail and accuracy is a must.
- Ability to multi-task and prioritize in a deadline-driven environment.
In addition to competitive compensation the Company provides a suite of benefits.
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Live and Disability Insurance
- 401(k) with Company Match
- Age & Service Retirement
- Profit Sharing
- Stock Purchase with Company Match
- Tuition Reimbursement - 100%
- Paid Time Off (Vacation, Sick, Holidays)
Interested in joining our team? Apply now.
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Experience level:
Shift:
Weekly day range:
Work setting:
People with a criminal record are encouraged to apply
Work Location: In person