About us
Bilingual insurance agency experienced and committed to finding the best value plans for you, we insure quality we're genuinely a business of caring we want the best and only the best for our clients. Our expertise is in Health, Life, Medicare Supplements, Dental and Vision.
Our work environment includes:
- Modern office setting
- Great and friendly work environment
- Office holiday parties
- Coffee and Water provided
Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is an exciting opportunity to work in a fast-paced environment and make a positive impact on our customers' experience.
Responsibilities:
- Handle incoming customer inquiries via phone, email, and chat
- Provide accurate and timely information to customers regarding services
- Resolve customer complaints or issues professionally and efficiently
- Maintain customer records and update information as needed
- Collaborate with insurance agents to ensure customer satisfaction
- Perform data entry tasks accurately and efficiently
- Conduct outbound calls to follow up on customer inquiries or resolve any outstanding issues
- Analyze customer feedback to identify areas for improvement in our products or services
Experience:
- Previous experience in a customer service role a plus
- Excellent verbal and written communication skills in English and Spanish
- Strong problem-solving skills and the ability to think quickly on your feet
- Proficient in data entry and computer skills
- Ability to work well under pressure and handle challenging situations with professionalism
Location:
1700 N Zaragoza Rd, El Paso, TX 79936
If you are passionate about delivering exceptional customer service, have excellent communication skills, and enjoy working in a dynamic team environment, we would love to hear from you. Apply today to join our team as a Customer Service Representative!
Job Type: Full-time
Pay: $12.00 per hour
Expected hours: 35 per week
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person