Job Description
Dispatcher
Lank Oil Company is a family owned and operated fuel distributor based in Pompano Beach. We deliver different grades of gasoline and diesel to our long-established customer base in Broward, Dade and Palm Beach counties.
This is a Tuesday - Saturday shift once training is complete. We are looking for a well-organized, multitasker with problem-solving skills and excellent customer service. Need to be able to complete all aspects of dispatching which will include taking orders from customers, routing trucks efficiently, troubleshoot scheduling conflicts, problem solving, reroute drivers if a truck has issue, communicating effectively with drivers and customers.
This job is a fast past and challenging experience. Need to be able to properly manage stress and work extra hours in time of emergency such as hurricane.
Preferred Candidate Requirements
- Geographically familiar with Broward, Dade and Palm Beach County.
- Proficient using windows system
- Good Typing skills
- Good follow up skills with customers
- Excellent customer service skills
- Conflict resolution with other employees
- Good Commendation skills with Dispatcher I and Operations Manager
- Outstanding work ethic and takes initiative
- 2 years Prior experience in dispatch (trucking or fuel industry knowledge preferred)
- Organization, creative thinking, problem-solving and decision-making skills
- Proficient Computer Skills
- Excellent verbal and written communication skills (bilingual a plus)
- Able to multitask
- Team Player
Job Role
- Answering Inbound phone calls
- Taking orders via phone, text and emails
- Responding to customers calls, texts and emails
- Scheduling Deliveries and Routing Drivers
- Oversee drivers GPS to make sure they are on time for deliveries and adjust route accordingly
- Communicate with customers on delivery times
- Give customers price quotes
- Occasionally make calls for payment reminders
- Communicate with management on any customer or delivery issues
Benefits:
Lank Oil Company provides its employees with a benefit package that includes health insurance, life insurance, earned vacation time, sick time and Matching 401K.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Experience:
- Dispatching: 2 years (Required)
Work Location: In person