Objective: Provide exceptional customer service to all customers while building rapport and developing lasting business relationships.
Schedule: Monday-Friday, 6:00am - 2:30pm
This position is 100% onsite, sitting in our Columbia, SC produce manufacturing facility.
Job Responsibilities:
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Daily interface with customers and their representatives to ensure accurate order and delivery of our products.
- Enter orders accurately, validate promotions and pricing, and file OS&D’s.
- Actively develop and maintain customer rapport to ensure a smooth working relationship through all steps of the process to include ordering, delivery, and problem resolution.
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Display strong interpersonal skills as the CSR is a primary contact in the daily operation between the customer and McEntire Produce.
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Maintain a high level of professionalism when speaking with customers to maintain a respectful business relationship.
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Monitor orders throughout the process to report potential issues and escalate to management as needed
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Additional tasks assigned by leadership
Minimum Qualifications:
- 3-5 years of Customer Service experience required in a fast-paced, real-time environment or equivalent, preferred.
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Ability to multitask and prioritize work assignments.
- Excellent communication skills with the ability to interact with all levels within the organization.
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Ability to plan and execute assignments to completion with minimal supervision.
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Strong communication skills, both written and verbal
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Highly proficient in Microsoft Office Suite, specifically Excel, Word, and PowerPoint
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High school diploma or equivalent
Minimum Qualifications:
- 1+ years of Customer Service experience required in a fast-paced, real-time environment or equivalent, preferred.
-
Ability to multitask and prioritize work assignments.
- Excellent communication skills with the ability to interact with all levels within the organization.
-
Ability to plan and execute assignments to completion with minimal supervision.
-
Strong communication skills, both written and verbal
-
Highly proficient in Microsoft Office Suite, specifically Excel, Word, and PowerPoint
-
High school diploma or equivalent