Position Summary:
We are seeking a highly motivated and detail-oriented Business Process Development Lead to join our dynamic team. In this role, you will be responsible for documenting future state business processes, focusing on an enterprise management solution with a special emphasis on disputes and fraud management. You will play a crucial role in documenting, optimizing, and aligning business processes with overall enterprise strategy. The role will act as a bridge between business operations, IT operation and vendor to implement a seamless solution for internal stakeholders, users and clients and customers. teams.
Essential Functions:
- Document process flows with integration points to facilitate understanding of agent touchpoints versus system touchpoints for future solutions.
- Engage with relevant stakeholders such as business analysts, risk managers, and system architects to gather insights into their expectations and requirements.
- Develop workflow diagrams to illustrate the end-to-end process.
- Create detailed process documentation, including user stories and procedures.
- Validate that test cases are designed to confirm effectiveness of risk mitigation strategies.
- Recommend simulation tests using performance models to evaluate how the system performs in different scenarios
- Predict and identify performance bottlenecks, ensuring optimal system functionality.
- Focus on enhancing Customer Experience (CX) and User Experience (UX) through process design.
- Implement proactive measures to mitigate potential risks and enhance the overall reliability of the system.
- Work closely with developers to translate business process models into a working solution.
- Provide guidance and support during the development phase, ensuring alignment with business requirements and technical specifications.
- Foster effective collaboration between business analysts and modelers to enhance the success of the CASE Management Solution.
- Establish regular communication channels, feedback loops, and alignment between roles to contribute to the overall success of the project.
Education and Experience:
- Bachelor's degree in Business, Information Technology, or equivalent experience required
- Five (5) or more years in financial industry with an emphasis in, Financial Bank Card industry
- Experience with Fiserv (FDR)/similar and any case management related platforms preferred
Summary of Qualifications:
- Proficiency in key Regulations and procedures such as REG Z/E, FCRA, Red flags, association rules, etc.
- Knowledge of risk modeling and mitigation strategies
- Proven experience in business process development, documentation, and optimization.
- Strong understanding of functional requirement development life cycle and testing methodologies.
- Experience in performance modeling and User Acceptance Testing (UAT).
- Knowledge of industry best practices in software quality assurance.
- Strong analytical and problem-solving skills.
- Experience with testing tools such as JIRA or similar.
- Experience in Enterprise Applications, supporting internal and external stakeholders.
- Familiarity with agile development processes.
- Ability to work effectively in a cross-functional team environment.
- Excellent communication and collaboration skills.
- Ability to adapt to changing priorities and tight deadlines.
- Advanced MS Suite experience (pptx, excel, and Visio).
#INDHP
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Banking: 5 years (Required)
- Fiserv: 3 years (Preferred)
- IT: 5 years (Preferred)
Ability to Commute:
- Orlando, FL 32819 (Required)
Ability to Relocate:
- Orlando, FL 32819: Relocate before starting work (Required)
Work Location: Hybrid remote in Orlando, FL 32819