Under minimal supervision and in a monitored telephone environment, provides technical assistance and problem resolution, including more complex hardware and software problems, to customers, third party vendors, Bloomberg Industry Group sales reps, and other Bloomberg Industry Group units regarding Bloomberg Industry Group electronic products. Performs electronic product quality control testing.
Obtain in-depth knowledge of proprietary electronic products, related procedures, and unit policies and procedures, and apply that knowledge to various technical inquiries.
Demonstrate excellent oral and written communication skills, including diction and grammar, and active listening skills to communicate effectively with customers and coworkers in a clear, courteous, tactful, and professional manner.
Provide end-user application support, define and document incident scope, use critical thinking to analyze problems, handle various assignments as needed, identify root causes, troubleshoot issues to achieve first-call resolution, and escalate issues when appropriate.
A college degree with coursework in relevant aspects of computer science, information science, data communications, technical writing, or equivalent experience is required.
Bloomberg Industry Group IS AN EQUAL OPPORTUNITY EMPLOYER and fully subscribes to the principles of Equal Employment Opportunity. Bloomberg Industry Group has adopted an Affirmative Action Program to ensure that all applicants and employees are considered for hire, promotion, and job status without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, marital or familial status, pregnancy, childbirth, or related medical issues, genetic information, disabled veteran, veteran, a veteran of the Vietnam Era, or any other classification protected by law.