**Job Title:**
General Manager - Car Wash & Lounge
**Job Summary:**
We are seeking a dynamic and experienced General Manager to lead our car wash detailing business. The ideal candidate will oversee all aspects of operations, ensuring exceptional service delivery, customer satisfaction, and profitability. In addition to managing the day-to-day operations, the General Manager will be responsible for creating a welcoming atmosphere in our lounge, where customers can relax with cocktails and hookah while their vehicles are being serviced.
**Responsibilities:**
- **Operations Management:** Oversee the daily operations of the car wash detailing service, ensuring efficiency, quality, and adherence to safety standards.
- **Team Leadership:** Recruit, train, and manage a team of car wash technicians, detailers, and lounge staff. Provide ongoing coaching and development to maximize performance and customer satisfaction.
- **Customer Service Excellence:** Maintain a customer-centric approach, ensuring that every customer receives prompt and courteous service. Address any customer concerns or complaints promptly and effectively.
- **Financial Management:** Develop and manage budgets, monitor expenses, and implement cost-saving measures to maximize profitability. Analyze financial performance metrics and make data-driven decisions to optimize business operations.
- **Marketing and Promotion:** Develop and implement marketing strategies to attract new customers and retain existing ones. Utilize social media, advertising, and promotional events to increase brand awareness and drive sales.
- **Lounge Management:** Create a welcoming and inviting atmosphere in the lounge area, where customers can relax and enjoy cocktails and hookah while waiting for their vehicles to be serviced. Ensure compliance with all relevant regulations and licensing requirements.
- **Inventory Management:** Oversee inventory levels of detailing supplies, beverages, and hookah products. Manage inventory ordering, storage, and rotation to minimize waste and ensure product availability.
- **Facility Maintenance:** Ensure that the car wash, detailing bays, and lounge areas are clean, well-maintained, and in compliance with health and safety standards at all times.
- **Performance Monitoring:** Track key performance indicators, such as customer satisfaction ratings, service times, and sales revenue. Implement strategies to address any areas of underperformance and capitalize on opportunities for improvement.
**Qualifications:**
- Proven experience in a managerial role within the automotive or service industry, preferably in car wash detailing or related field.
- Strong leadership skills with the ability to motivate and inspire a diverse team.
- Excellent communication and interpersonal abilities, with a focus on delivering exceptional customer service.
- Financial acumen and experience managing budgets, analyzing financial reports, and driving profitability.
- Knowledge of automotive detailing techniques, products, and equipment is desirable.
- Familiarity with lounge or hospitality management is a plus.
- Must be organized, detail-oriented, and able to multitask effectively in a fast-paced environment.
- Flexibility to work evenings, weekends, and holidays as needed.
- Possession of a valid driver's license with a clean driving record.
- Bi-ligual (Spanish) is a plus.
If you are passionate about delivering outstanding service, driving business growth, and creating memorable experiences for customers, we encourage you to apply for this exciting opportunity as our General Manager.
Job Type: Full-time
Pay: $2,500.00 - $4,000.00 per month
Benefits:
- Employee discount
- Flexible schedule
- Free parking
- Paid time off
Schedule:
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Houston, TX 77063 (Required)
Work Location: In person