About Depic Laser
Established with a commitment to excellence, Depic Laser prioritizes investment in top-of-the-line Laser Hair Removal equipment, cutting-edge technology, and a highly skilled staff. Our professional team specializes in techniques that ensure optimal care and results for our clients. We believe in personalized service, offering free consultations with our specialized staff to craft tailored plans for individual needs. At Depic Laser, continuous innovation is at the core of our values, reflected in our certified methods that emphasize quality and safety for effective results across all skin types.
Our Team is growing and we are actively looking for a
Med Spa Sales Specialist
The MED SPA Sales Specialist is responsible for delivering an exceptional client experience and supporting providers in running the day-to-day operations of the medspa. This position includes greeting all clients, answering phone calls, assisting clients with questions regarding services and products, booking and rescheduling appointments, checking clients in and out, and charging for services performed.
The ideal candidate is a sales-oriented leader who can successfully manage a diverse set of clients and who has a passion for sales in the aesthetics/beauty industry.
Responsibilities
- Perform consultations with clients for laser services
- Excellent professional written and verbal communication
- Exceptional time management and hospitality skills
- Detail-oriented, with the ability to multitask
- Ensure revenue, conversion, and retention for all client engagements
- Develop and execute long and short-term revenue plans and goals
- Grow existing client base through client re-engagement and networking
- Immense attention to detail and consistent follow-up communication with all clients
- Utilize software (MindBody, GHL) to track all communication
- Retail sales experience, preferably in the aesthetics/med spa industry
- Computer literate with Mac, Excel, G-Suite, Mindbody, Shopify and HubSpot experience
Duties and Responsibilities
- Ensure the smooth, effective operation of the front desk, retail area and provider rooms
- Oversee guest check-in and check-out, closing of sales, rebooking appointments, and other administrative tasks
- Maintain appointment schedule and ensure optimally efficient scheduling
- Positive and clear written and verbal communication with all staff and clients
- Work as a team player
- Routinely and accurately book, change, and cancel guest appointments
- Be well versed and actively promote the treatments, packages, services, products, facility features, special programs, promotions and hours of operation
- Open and/or close the clinic daily
- Utilize the booking system and register with the necessary proficiency
- Handle clients’ questions, concerns and occasional complaints with courtesy and professionalism
- Keep management apprised of any and all matters involving staff or clients that require attention
- Maintain inventory and keep providers rooms tidy, fully stocked and well-organized
- Keep lobby area clean and organized
- Maintain a demeanor that is positive, upbeat and professional
- Regularly attend, participate in and support training and staff meetings
- Work independently and assist in all areas of medspa operation as requested by management
Preferred Knowledge/Qualifications
- Retail sales experience, preferably in the aesthetics/medspa industry
- Computer literate with Mindbody
- Detail-oriented, with the ability to multitask
- Must be able to be productive and efficient in a fast-paced environment
- Excellent customer service skills—enthusiasm, friendliness, diplomacy
- Excellent communication, listening and computer skills
- Willingness to take on responsibility and embrace new challenges
- A demeanor that is approachable and confident
- Must possess basic math and money handling skills
Schedule
- 8-10 hour shifts
- Weekend availability required
Job Types: Part-time, Full-time
Salary: $15.00 - $20.00 per hour
Benefits:
- Employee discount
- Professional development assistance
Schedule:
- 10 hour shift
- Monday to Friday
- Weekend availability
Experience:
- Customer service: 2 years (Required)
- Work Location: In person
Note: All duties and requirements stated above are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the staff occupying this position. Staff members may be required to perform other job-related duties by their supervisor.
Tipo de puesto: Tiempo completo, Medio tiempo
Horas previstas: 40 por semana
Lugar de trabajo: Empleo presencial