Overview:
We are seeking exceptional candidates who are organized, process oriented, strategic thinkers, goal oriented, and have a passion for StationMD’s mission.
Responsibilities:
- Working with our Chief Operating Officer and others to meet operational needs for rapid growth while maintaining levels of clinical quality, outcomes data, patient experience and physician efficiency.
- Playing a key role in designing, launching and testing new line of business, data capture and other solutions to meet existing and new customer demands.
- Working alongside the executive team in developing value-based models of care and strategizing expansion opportunities. This will include interfacing with commercial client opportunities, industry associations, and government agencies.
- Partnering with our COO to ensure company revenue and margin goals will be achieved on a quarterly and annual basis. You will oversee progress throughout the quarter on our team's top goals and ensure they stay on track, anticipating, and raising important business risks that may hinder our team's ability to meet goals.
- Non-clinical issues in service lines operations and medical encounter logistical issues.
- Training, onboarding and rollout process to new clients.
- Client communications on processes and trouble-shooting.
- Data collection process for internal and external reporting.
- Ensuring internal compliance of policy and procedures.
- Coordination of cross-functional teams to execute business strategies.
- Interfacing with key vendors/external personnel.
- Oversight of our receptionist and navigator functions.
- Oversight of our procurement process.
- Vendor relationship management.
- Partnering with external legal counsel to ensure our business and clinical operations comply with both regulation and best practices of a scaling telehealth organization.
- In partnership with the COO, you will ensure our licensing, legal, and business structure optimally positions us for growth.
- Reconciliation and coordination with Finance on end of month billing efforts.
- Oversight of all licensing and credentialing activities of the Licensing Specialist and monitoring of the contracted vendor platform.
- Responsible for the initiation, coordination, and execution of StationMD's accreditation survey and ensuring approval (URAC).
- Responsible for developing, updating, and reviewing all the company policies/procedures and SOPs as it relates to Operations.
- Oversight of the company’s Satisfaction Survey process.
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the position. While this description is intended to be an accurate reflection of the current position, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, change in personnel, workload, rush jobs, or technological developments).
Qualifications:
Education
- Bachelor’s Degree in related field
- Master’s Degree preferred
Qualifications/Requirements
- Four-year college degree (Business Administration, Health Policy, Public Health, Communications, Economics).
- Advanced Degree preferred.
- Knowledge and ability to use personal computer and applicable software (i.e., Microsoft PowerPoint and Excel).
- Knowledge and experience working with health plans, health systems/hospitals, life sciences and/or other healthcare organizations.
- Knowledge and experience pitching, developing, operating, and measuring pilots/demonstration projects.
- Knowledge of brand and generic drug names and various applications, common medical terminology, and the National Drug Code preferred.
- Excellent leadership, financial, and analytical skills.
- Exceptional verbal and written skills; presentation skills.
- Ability to work well within a team.
- High professional and ethic business practices.
- Ability to manage multiple business initiatives in an entrepreneurial environment.
- Great project management abilities.
- Excellent customer service (internal and external), build long-term relationships, and work in a team-oriented environment.
- Must have strong communication and negotiation skills.
- Must be able to communicate highly technical information to a diverse audience.
- Must be able to quickly pivot to meet urgent organizational needs and adjust priorities, as required.
- Proven time management skills are necessary. Must demonstrate the ability to manage multiple priorities [or tasks], deliver timely and accurate work products with a customer service focus, and respond with a sense of urgency as required. Demonstrated ability to work in a production focused environment.
- Must provide other support as needed for company operations.
Job Type: Full-time
Pay: $165,000.00 - $185,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Schedule:
Education:
Work Location: Remote