At Texas Original Compassionate Cultivation, our mission is to create the highest quality medicine that changes people’s lives. We stand beside all who believe in safe, legal and effective access to this powerful medicine. As fellow Texans, we see this as our responsibility to take care of our neighbors. Our vision is to transform Texas through the power and the truth of medical cannabis. We work alongside physicians and their patients with current qualifying conditions to supply prescription cannabis that can change lives.
We are seeking a highly organized, detail oriented and self-motivated individual to assist with Dispensary responsibilities. The ideal candidate will be able to work independently, as well as with a team, and follow strict protocols for accuracy and compliance. The candidate will be comfortable using a point-of-sale system and electronic correspondence. The Dispensary Associate is a representative of Texas Original and will possess exceptional customer service and communication skills as they can be the first contact for some of our patients and therefore the face of the company. We also hope that our Dispensary Associate will help us identify ways we can be more effective and efficient by contributing fresh ideas for improvement.
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Place calls from patients, caregivers, and prescribers and assist them efficiently and professionally
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Accurately fill prescriptions and dispense orders
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Schedule patients across the state of Texas for delivery based on weekly schedule efficiently and to maximize the time of the drivers
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Create detailed travel manifests for each delivery route and maintain records per state law
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Restock and organize merchandise displayed in the Dispensary
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Maintain cleanliness of the Dispensary area and patient restroom
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Handle cash and checks in an organized fashion
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Keep an open and active line of communication with all dispensary team members and members of other departments
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Commit to being the Gold Standard in customer service by building and maintaining customer relationships.
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Gather feedback from patients and communicate any questions or concerns with the appropriate department(s)
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Associate's Degree, or equivalent work experience
- At least 2 years of customer service experience or similar
- Experience in the medical field or physician's office and/or pharmacy a plus
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Exceptional customer service skills
- Ability to answer a multi-line phone system and maintain a professional and patient demeanor when interacting with patients, caregivers, and medical professionals
- Comfortability making cold calls to patients and medical professionals when necessary
- The ability to use simple algebraic formulations to calculate duration based on the prescription dosage
- Ability to articulate Compassionate Cultivation's mission and position to a diverse audience
- Excellent analytical/problem-solving skills and detail orientation
- Ability work effectively both as a team member and an individual contributor
- Knowledge in Microsoft Outlook, Office 365, Excel, and Google Applications
- Ability to function optimally in a fast-paced, high-volume, start-up environment
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Comfortability working with patients diagnosed with PTSD, cancer, and other severe conditions
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Timeliness and organized planning
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Strong multi-tasking abilities
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Exceptional organizational and time management skills
- Excellent written and verbal communications skills; attention to detail and ability to execute well
- Weekend and evening availability required
- Must be able to lift up to 30lbs
Texas Original Compassionate Cultivation is proud to be an Equal Opportunity Employer.