Client Experience -
Helps drive the client experience while maximizing sales potential of each client
Ensures proper scheduling and continuing appointments, including walk-in clients, booking and re-booking
Asks appropriate questions to determine client's needs
Follows current Salon selection process to match new client to Salon Professional's strengths to maximize client satisfaction and sales potential, and schedules accordingly
Offers all Company programs, including credit and rewrds, to all clients, offering them all benefits JCPenney has to offer and opeing up more potential to purchase and enhance the overall client experience.
Inventory Control -
Aids the repenishment and restock efforts by working with the Manager to ensure salon replenishment standards are maintained
Monitors retail and backbar on hand accuracy, communicating opportunities to the Salon Leader
Receptionisht Duties -
Performs registration of clients, answers phones (utilizes scripted telephone response)
Handles client complaints, exchanges, refunds and adjustments, and cashiers within established guidelines
Maintains and updates automated client records including lab data and release forms
Core Standards -
Excutes floor SET activities, including replenishment, restocking, recovery and visual merchandising in the Salon to ensure Salon core standards
Ensure all Salon equipment is in good working order
Works with the Salon team to ensure company and state standards are met
Partners with loss prevention to provide a safe and client friendsly environment
Performance Standards -
Ensures personal Salon Service and retail sales goals are met
Communicates retail needs for upcoming events, peak seasons and/or fast selling product to Salon Leader
Sells additional services and products , and executes current Salon marketing programs
Consistently meets established performance standards for the role, including but not limited to client service, profit, productivity, and attendance
Work Remotely
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
- 8 hour shift
- Day shift
- Evening shift
Weekly day range:
- Every weekend
- Monday to Friday
- Rotating weekends
Work setting:
Education:
Work Location: In person