Company Overview: At BIS, we are dedicated to delivering exceptional service to our clients. We pride ourselves on our commitment to excellence and our vibrant company culture. As a Support Technician III, you will join a dynamic team focused on providing technical expertise and outstanding customer service to ensure the smooth operation of our clients' hardware and software systems.
Job Description: As a Support Technician III at BIS, you will play a crucial role in maintaining and troubleshooting our clients' technology infrastructure. You will work closely with our team to deliver technical support, guidance, and solutions to our clients, embodying our core values of servitude, community, fearlessness, grit, humility, and continuous improvement – the BIS Way.
Technical Skills Required:
- Operating Systems: Proficiency in managing and troubleshooting various operating systems, including Windows, macOS, and Linux.
- Networking: Strong understanding of networking principles, protocols, and troubleshooting techniques.
- Server Administration: Experience in server setup, configuration, and maintenance, including Windows Server, Linux Server, and virtualization platforms like VMware.
- Hardware Knowledge: Comprehensive knowledge of hardware components, peripherals, and their functionalities.
- Software Applications: Familiarity with a wide range of software applications commonly used in business environments, including office suites, productivity tools, and specialized software.
- Technical Support Tools: Ability to effectively utilize diagnostic tools, remote desktop software, ticketing systems, and other technical support software.
- Security Best Practices: Understanding of cybersecurity principles and best practices to ensure the integrity and security of client systems and networks.
- Cloud Technologies: Familiarity with cloud computing concepts and platforms such as AWS, Azure, or Google Cloud Platform.
- Backup and Disaster Recovery: Knowledge of backup strategies, disaster recovery planning, and implementation.
- Scripting and Automation: Basic scripting skills (e.g., PowerShell, Bash) to automate repetitive tasks and streamline operations.
- Database Management: Basic understanding of database management systems and SQL querying for troubleshooting purposes.
- Mobile Device Management: Experience in managing and supporting mobile devices, including smartphones and tablets, across various platforms (iOS, Android).
- Documentation Skills: Ability to document procedures, troubleshooting steps, and system configurations effectively for reference and training purposes.
- Technical Certifications: While not mandatory, possessing certifications in relevant technologies such as Microsoft Certified Systems Engineer (MCSE), CompTIA Network+, or Cisco Certified Network Associate (CCNA) would be advantageous.
- Legal Requirements: Must be currently authorized to work in the United States on a full-time basis, pass a background check, and maintain a clean driving record.
- Humor and Culture Fit: Demonstrate the ability to insert witty memes and GIFs into internal conversations, embracing the unique culture of BIS.
How to Apply: If you are passionate about technology and dedicated to providing exceptional customer service, we encourage you to apply for the Support Technician III position at BIS. Please submit your resume and cover letter highlighting your relevant experience and how you embody the core values of BIS. We look forward to welcoming you to our team!
Job Types: Full-time, Permanent
Pay: $75,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Relocate:
- Farmers Branch, TX: Relocate before starting work (Required)
Work Location: In person