SUMMARY:
Responsible for collection of past due amounts, account and payment reconciliation, order releases, and new account approval/set up.
EDUCATION/EXPERIENCE:
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High school diploma.
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Minimum 2+ years’ experience in Accounts Receivable/Collections/Cash Applications or Customer Service.
SKILLS/KNOWLEDGE/ABILITIES:
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Advanced computer skills in MS Office, particularly Excel.
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Excellent communication skills, both written and oral.
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Excellent customer service skills.
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Working knowledge of accounts receivable and some accounts payable. organizational and recordkeeping processes.
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Ability to work independently and in a fast-paced environment.
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Ability to anticipate work needs and interact professionally with customers.
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Excellent organizational skills and attention to detail.
ESSENTIAL DUTIES:
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Initiate and maintain collection calls on all past due amounts until past due amounts are resolved or paid.
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Record all contacts or attempted contacts in A/R screen.
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Answer incoming calls from customers and franchises and resolve questions or problems.
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Account adjustments: Research, apply, and transfer credits where applicable.
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Write off miscellaneous balances approved by the Controller.
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Research and reconcile misapplied customer payments where applicable.
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Review and research miscellaneous checks that are identifiable by cash applications.
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Order Hold review: Review all orders on hold within your assigned group of accounts multiple times per day to ensure timely release of qualified orders
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Notify franchise of orders remaining on hold.
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Make determinations on credit limits and release of orders based on information provided through bank and trade references.
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Enter select customer invoices into various outside billing portals.
OTHER DUTIES:
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Update incorrect customer account information data in the computer on all returned mail.
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Other duties as assigned by Manager.
PHYSICAL REQUIREMENTS:
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Must be able to efficiently use a personal computer equipped with standard keyboard and mouse.
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Ability to communicate in English, to locate, read, and report information.
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Ability to stay stationary for extended periods of time, while sitting at a desk.
Winzer Corporation is an Equal Employment Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.