Member Services Representative
Overview:
At Tommy's Express Car Wash, we are seeking a Member Services Representative to join our team of high-energy individuals dedicated to providing exceptional customer service. As a Member Services Representative, you will play a crucial role in ensuring a positive experience for our customers and maintaining the high standards of our car wash facility.
Responsibilities:
- Greet customers with a friendly and welcoming attitude, creating a positive first impression.
- Assist customers with membership sign-ups, renewals, and inquiries regarding services.
- Operate point-of-sale (POS) systems to process transactions accurately and efficiently.
- Maintain cleanliness and organization of the member services area.
- Communicate effectively with customers to address any concerns or questions promptly.
- Collaborate with team members to ensure smooth operations and excellent service delivery.
- Assist in stocking inventory and replenishing supplies as needed.
- Multilingual or bilingual proficiency is a plus to cater to diverse customer needs.
- Uphold organizational standards and follow company policies and procedures diligently.
-Use the dialogue for success and other dialogues as described by your supervisor.
-Follow the designated claims process.
-Cash handling
-Other duties as assigned
Skills:
- Experience in retail sales or customer service roles is preferred.
- Proficiency in POS systems and basic computer skills.
- Ability to communicate effectively in English; Spanish abilities are advantageous.
- Strong organizational skills with attention to detail.
- Previous experience in grocery store, wireless sales, or similar environments is beneficial.
-Must be able to and willing to accept rejection and continue to use the dialogue and sales process each guest and returning guests.
Join us at Tommy's Express Car Wash where you can showcase your leadership skills, attention to detail, and dedication to exceptional customer service. Become part of a dynamic team that values integrity, high energy, and a customer-centric approach. Apply now and experience the excitement of working in a fast-paced environment where your contributions make a real difference!
Job Types: Full-time, Part-time
Pay: $16.50 - $18.00 per hour
Expected hours: 16 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Peoria, IL 61603 (Required)
Ability to Relocate:
- Peoria, IL 61603: Relocate before starting work (Required)
Work Location: In person