Job Overview:
We are looking to expand our team in our fast-paced office with multiple dentists. We are seeking a highly organized, motivated multitasker, with experience working in an office setting to join our team. At the front desk you will be responsible for providing outstanding patient service and ensuring an efficient flow of operations in the office. This position requires the ability to multitask, obtain knowledge to succeed, have strong communication skills, and requires patience.
Duties:
- Greet and welcome patients, visitors, and staff in a friendly and professional manner
- Answer multiline phone calls, schedule appointments, and manage patient inquiries, and emergencies
- Verify patient information and update medical records, collect co-pays, and process insurance information
- Verify insurance coverage and develop financial arrangements
- Maintain patient records and ensure accuracy of medical documentation
- Insurance aging reports/predeterminations
- Faxing, scanning documents, calling insurances for benefit breakdowns
- Coordinate referrals to other healthcare providers as necessary
- Follow HIPAA guidelines to ensure patient confidentiality
- Utilize electronic medical record systems (Dentrix) to input and retrieve patient information
- Maintaining cleanliness of the reception area
Requirements:
- High school diploma or equivalent required
- Previous experience in a dental or medical office setting required
- Familiarity with dental terminology and procedures is a plus
- Proficiency in using phone systems, office equipment, and computer software (e.g., Microsoft Office Suite) required
- Proficiency in using dental software (Dentrix) is a plus
- Excellent communication skills, both verbal and written, with the ability to communicate effectively with patients and team members
- Strong attention to detail and organizational abilities
- Ability to multitask and prioritize tasks in a fast-paced environment
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Life insurance
- Vision insurance
- Wellness program
Healthcare setting:
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person