Darter Specialties, Inc. offers personalized web stores, custom-branded apparel, and promotional products through our franchisor, corporate, and school programs.
At Darter Specialties, Inc, we pride ourselves on delivering exceptional service and building lasting relationships with our clients. We are seeking a dedicated and dynamic Client Relations Specialist to join our team and help us continue our tradition of excellence. This opportunity offers excellent benefits, and potential for growth!
Job Description:
The Client Relations Specialist will be responsible for maintaining and enhancing relationships with our clients. This role involves addressing client inquiries, resolving issues, and ensuring client satisfaction. The ideal candidate will be a proactive problem solver with excellent communication skills and a passion for customer service and sales.
Responsibilities:
- Serve as the primary point of contact for multiple clients.
- Respond to client inquiries via phone and email
- Resolve client issues promptly and effectively
- Maintain detailed records of client interactions
- Coordinate with other departments to ensure client needs are met
- Identify opportunities to improve client services and satisfaction
- Prepare and present reports on client relations activities
- Travel to trade shows throughout the year is required.
Qualifications:
- Proven experience in client relations or customer service
- Exceptional verbal and written communication skills
- Strong problem-solving abilities
- Ability to multitask and manage time effectively
- Familiarity with NetSuite software is a plus
- Proficient in Microsoft Office Suite
- A positive attitude and a team-oriented mindset
- No remote must be able to commute to Cheshire CT
Job Type: Full-time
Pay: $22.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
- Cheshire, CT 06410: Relocate before starting work (Required)
Work Location: In person