The Holiday Inn Express & Suites is seeking a full-time or part-time Front Desk Agent. Candidates must have excellent customer service skills and a drive to provide the best service possible.
Duties and Responsibilities:
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Greet and tend to guests in a positive and friendly manner.
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Maintain a constant presence at the front desk.
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Process check-ins and check-outs.
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Complete required shift-specific checklist.
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Handle billing, post charges, and collect payments.
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Manage room availability, create reservations, and answer phone calls.
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Possess general knowledge about the local area.
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Anticipate guest needs, recognize issues and respond in a timely manner.
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Effectively communicate with guests and other staff members.
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Coordinate with housekeeping staff for room status and guest requests.
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Manage security of guest information, keys, and cash drawer.
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Comply with IHG standards and promote brand loyalty.
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Ensure cleanliness of front desk and lobby areas.
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Multitask and prioritize work duties for maximum efficiency.
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Maintain a professional appearance through dress and demeanor.
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Perform all other duties as assigned.
Qualifications:
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High school diploma or equivalent.
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Preferred customer service experience.
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Preferred experience in the hotel industry.
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Ability to stand for 8 hours (accommodations can be made for all ADA qualified candidates).
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Availability to include weekends.
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Ability to lift up to 30 pounds.
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Strong interpersonal, organizational, and problem solving skills.
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Computer literacy.
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Strong written and verbal communication skills.
Health insurance benefits are available to full-time employees.
Fairfield by Marriott is a franchised economy to midscale hotel brand of Marriott International. The properties target guests willing to accept fewer amenities for lower prices.
Job Type: parttime
Education: No education required
Work location: On-site