Principal Responsibilities
- Communicate with Patients and Patients Representatives to resolve healthcare accounts while offering excellent customer service.
- Maintain diplomacy when addressing matters escalated.
- Provide thorough, efficient, and accurate documentation and updates in all required systems for each work event.
- Responsible for meeting monthly goals and quality standards through efficient and accurate work processes.
- Review open accounts to determine and take appropriate actions through understanding charges, billed claims, payments, denials, adjustments, and refunds.
- Respond to verbal and/or written inquiries in a timely manner.
- Process all correspondences with adherence with the Health Insurance Portability and Accountability Act (HIPAA) guidelines where applicable.
- Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties.
- Knowledge, understanding, and compliance with company policies and procedures.
- Maintain knowledge of functional area and company policies and procedures.
- Provide feedback to management concerning possible problems or areas of improvement.
- Make recommendations to implement improved processes.
- Perform other duties as assigned by management
- High School Diploma or General Educational Development (GED) certificate or equivalent in relevant work experience desired.
- Previous customer service and healthcare receivables experience preferred.
- Understanding of health insurance providers, Workers' Compensation, Medicare, Medicaid, and liability claims processes and contracts.
- Ability to maintain the highest level of confidentiality.
- Proficient personal computer skills.
- Excellent interpersonal, written, and oral communication skills.
- Ability to work in a team fostered environment.
- Ability to work in a multi-tasked environment.
- Ability to prioritize and organize work.
- Ability to adapt to a flexible schedule.
Work Environment
- Office environment.
- Sit for long periods of time.
GetixHealth provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.
Required
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Healthcare billing
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Collections
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Customer Service Exp.
Required
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Dedicated: Devoted to a task or purpose with loyalty or integrity
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Enthusiastic: Shows intense and eager enjoyment and interest
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Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Required
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Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
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Goal Completion: Inspired to perform well by the completion of tasks
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Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization