This position is responsible for the efficient day-to-day operations of the department. The Operations Manager is tasked with the supervision, coordination, and evaluation of all support staff to ensure excellent patient care and satisfaction. This position requires a significant amount of independent judgment.
Essential Functions
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Oversees the day-to-day operations of the clinic.
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Supervises, coordinates, and evaluates all support staff.
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Conducts monthly departmental meetings with non-provider staff.
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Maintains provider appointment schedules in computer system per MPHC guidelines.
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Handles patient complaints and prepares incident reports for leadership team review.
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Participates in the development, implementation, and maintenance of policies and procedures.
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Assesses and provides coordination for space needs and work orders within the facility.
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Provides input for budget development, monitoring, and financial forecasting.
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Reviews and approves all office and medical suppliers per MPHC procurement guidelines.
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Reviews, resolves, and approves invoices including labs and other patient account issues.
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Assists billing with claims and addendums from Providers in EHR system. ·
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Maintains on-call schedule.
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Coordinates with IT and EHR system teams to seeks resolution to system issues affecting operations.
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Creates an inclusive team environment where everyone feels valued and respected.
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Manages and interacts with offsite departments for PCMH integration.
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Supports and coordinates provider onboarding and credentialing.
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Maintains Recall Campaign system and prevent gaps of care.
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Ensures quality and safety standards are met per State, Federal, and Joint Commission regulations/requirements.
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Responsible for printing progress notes and images from EHR system for all records requests.
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With the assistance of the Chair, directly supervises employees in the clinical department.
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Consistent, reliable in-person attendance is required.
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Performs other duties as assigned.
Qualifications
Minimum Qualifications:
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High school diploma or Equivalent
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At least two years of prior leadership experience
Preferred Qualifications:
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Bachelor’s degree; can be substituted with at least two years of prior experience in a medical and/or dental environment
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At least two years of supervisorial/managerial experience in Public or Community Health