Roles and Responsibilities:
Apply a structured training development and execution methodology and lead IT project training/learning-related activities with our business units, leveraging this methodology
Collaborate with INDOT IT, Communications, and Business Units to align on an enterprise IT system training RACI and strategy
Complete training needs assessments across multiple areas
Evaluate and ensure user readiness
Identify, analyze, and prepare risk mitigation tactics associated to training, in collaboration with the project manager(s) / PMO.
Proactively identify and manage anticipated resistance
Create actionable training development and execution deliverables that supports both the IT department, and business end-users: (training plans, train-the-trainer SOP, user guides, system interface and architecture, and other technical documentation support in collaboration with IT system owners, etc.)
Identify key stakeholder talent who play a role in the organizations commitment to sustained training best practices
Define and measure success metrics and monitor success of training that is developed.