IT Helpdesk – Semiconductor Industry
Join our client in San Diego, where you’ll support and maintain organizational computer systems, laptops, desktops, and peripherals.
QUICK FACTS
- Location: San Diego, CA
- Pay Range: $31 - $38/hr (this range is based on a variety of factors including, but not limited to, experience, location, skill set)
- Duration: 12-18 months with strong possibility of conversion
- Hours: 8:00am – 5:00pm
EXPERIENCE YOU WILL NEED
- 3 years of onsite IT customer service supporting remote and onsite customers
- Service Now experience
- Technical Degree – prefer undergrad but will consider 2-year degree
MAIN DUTIES OF THE JOB
- Able to demonstrate leadership skills and take ownership of customer issues reported and provide escalation as deemed appropriate to ensure management awareness of severe problems or calls that are exceeding documented target resolution times
- Provides support of 7/24 Global Support process by serving as tier 1 first point of contact and owner of problem/incident.
- Provides Helpdesk, Deskside and Walkup hardware and software support as needed.
- Strong computer skills needed to research, diagnose, troubleshoot, and identify solutions to customer issues.
Job Types: Full-time, Contract
Pay: $31.00 - $38.00 per hour
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Technical support: 3 years (Required)
Ability to Commute:
- Rancho Bernardo, CA (Required)
Work Location: In person