Director of Operations
This description is a summary of primary responsibilities and qualifications. The job description is not intended to
include all duties or qualifications that may be required now or in the future. We are a Hotel that operates 24 hours
a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked
in a week.
Job Summary
You will be the eyes and ears on property to ensure that the identified "guest
experience" matches our hotel's promise of quality. You will inspect, review
and evaluate a variety of services and amenities at the hote l.
Duties/Responsibilities:
1. Work closely with and assist the General Manager in his day to day operations.
2. Responsible for conducting in – house training to employees in the hotel or a regular basis.
3. Responsible for monitoring the Guest feedback on Trip advisor, OTA’s etc. and hotels GSTS
and RSTS surveys.
4. Receives and resolved or assists the General manager in resolving guest complaints and
service recovery process.
5. Responsible for maintaining accurate records including cash flows sheet, guest floor limit
,AR Ageing reports, Direct billing etc.
6. Responsible for enforcing full compliance to Hotel operating controls, SOP’s, policies,
procedures and service standards.
7. Ensures the objectives and goals of the hotel and property owners work together to achieve
brand positioning and success.
8. Responsible for performing daily, weekly and monthly property inspections: To include
coverage in Front Office, Housekeeping and Breakfast areas.
9. Cover shifts is all departments as scheduled by the General Manager.
10. Ensures property, grounds, physical plant and work areas maintained to standard.
11. Builds strong working relationships and communications with hotel staff, and other
departments to ensure maximum operating effectiveness and fulfilment of special event
need.
12. Audits on all areas of inventory to make sure that all required hotel supplies are ordered and
stocked in advance of need.
13. Work and Assist the GM in in all aspects of business planning.
14. Must be available 24/7 in case to respond to any guest or employee emergencies.
Director of Operations
This description is a summary of primary responsibilities and qualifications. The job description is not intended to
include all duties or qualifications that may be required now or in the future. We are a Hotel that operates 24 hours
a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked
in a week.
Required Skills/Abilities:
Excellent interpersonal and technical support skills.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Ability to keep information confidential.
Proficient with Microsoft Office Suite or related software.
Education and Experience:
High School/General Studies or related field
Physical Requirements:
Ability to stand/walk for up to 8 hours (throughout work shift).
Job Type: Full-time
Pay: $68,037.50 - $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Holidays
- Overnight shift
- Overtime
- Weekends as needed
Ability to Commute:
- Chicago, IL 60611 (Required)
Willingness to travel:
Work Location: In person