DESCRIPTION: Monitor signs and symptoms of illness of those coming into Gateway Community Health Center. Promote preservation of wellness in all clinics.
SUPERVISION: Directly supervised by Director of Health Education & Training.
TYPICAL PHYSICAL DEMANDS: Requires prolonged standing. May require moving up to 25 pounds. May requires the use of office equipment, such as computer terminals, telephone, copiers, and scanners, etc.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
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Administer screening questionnaire(s) to patients based on existing policy or protocol.
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Administers temperature screening of all individuals entering the clinic.
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Ensures all individuals entering the building are wearing a face covering.
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Facilitates appropriate social distancing during screening process.
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Assist visitors with delivery notifications
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Calls the Clinic Manager with screening abnormalities.
- Monitor assigned screening station at all times during scheduled shifts.
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Monitors all patients and visitors to ensure mask are worn.
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Attends and participates in staff development trainings.
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Assist in the training of other employees as needed.
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Keeps supervisor informed of departmental issues.
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Keeps working area clean and organized.
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Utilize good judgment to respond in a calm and efficient manner in all situations.
- Greet and acknowledge all patients and visitors in a friendly, professional manner and provide the quick, responsive customer service and information necessary to result in a meaningful visit.
- Adheres to HIPAA regulations and the mission and vision of the Center.
- Responds quickly to patient and visitor's requests.
Knowledgeable of Centers services and is adept at providing the Centers address, directions to/from the Center, and other relevant information about the Center to patients/visitors.
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SECONDARY FUNCTIONS:
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Alert Maintenance Staff of any spills, hazards, or shortages of supplies in the restrooms.
- Maintain the cleanliness of the lobbies and surrounding areas.
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Assist patients in calling for transportation. (i.e. el metro, taxi, adult day care, and/or family members)
Ensures availability of wheelchair services to incoming and outgoing patients and visitors and escorts or transports patients who need help to their destination within the facility.
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MINIMUM QUALIFICATIONS:
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Graduate from an accredited high school or GED graduate.
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Must follow all infection control procedures including utilizing/wearing personal protective equipment (PPE).
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One year of healthcare experience is preferred.
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Work flexible hours including the weekend is required.
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Must have the ability to travel between all clinic
- Valid Texas driver's license with minimum liability insurance is required.
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Bilingual in English and Spanish preferred.
SKILLS AND ABILITIES:
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Exceptionally strong customer service orientation, presence and perspective.
- Ability to effectively communicate verbally and in writing.
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Quick hand-eye coordination.
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Ability to detect errors, locates certain information on any type of documents, and quickly organizes them without error.
- Detail oriented.
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Ability to work effectively with others and to deal tactfully with professional personnel and
- Ability to handle and communicate with clients under stressful and difficult
- Ability to maintain confidentiality of
- Ability to maintain a professional appearance.