Summary/Objective: The Counter Salesperson is responsible for providing customers with outstanding customer service, which includes Point-of-Sale in-person, phone, and by email sales communication. You will need to be knowledgeable about the lumber building materials and hardware accessories. This role needs to be able to follow the manager’s directions and complete tasks as requested.
Essential Functions:
- Ability to learn about our products and keep up to date with new products.
- Ability to follow instructions and communicate effectively.
- Ability to work in a fast-paced environment as well as multitask.
- Assists clients with finding the best products that suit their needs.
- Provides quotes and processes orders in an accurate and timely manner.
- Proof, process, and accurately enter orders and quotes into our system.
- Accurately process sales orders generated at the counter.
- Processes cash sale returns and refund paperwork.
- Arranges for return and credit of defective products.
- Monitors inventory to maintain appropriate product inventory levels.
- Ensures that store displays are categorized properly
- Follows up on missing or delayed shipments.
- Balances cash registers
- Adheres to company policies, processes, and procedures.
- Maintains cleanliness of the counter area and ensures merchandise displays remain stocked and organized.
- Other duties as assigned.
Other Duties
- Assists with Customers in the yard as needed.
Competencies:
Proven counter sales/customer support experience; reliable transportation; excellent written and oral communication skills; excellent negotiation skills; proactive planning and time management skills required. Working knowledge of construction industry product knowledge and home building requirements. Highly self-motivated and positive attitude.
Required Education and Experience
- High school diploma, GED, or equivalent.
- A minimum of 2 years of inside sales experience required.
- Knowledgeable of brands such as Marvin and Anderson.
- Technical and computer skills.
- Ability to manage multiple projects and multitask.
- Exceptional follow-up skills.
- Excellent verbal/written communication and organizational skills are essential.
- Strong administrative, project management, and interpersonal skills.
- Ability to read and interpret blueprint measurements
Preferred Experience:
- Experience in lumber or construction industry preferred
- Two years of industry-relevant experience
- Bilingual Spanish/English
Working Conditions and Physical Demands:
- Physical demands include lifting, carrying, standing, kneeling, and walking,
- The employee must frequently lift and move up to 25 pounds and occasionally lift and move objects up to 50 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- While performing this job, the employee is occasionally exposed to fumes or airborne particles, moving forklifts, noise, vibration, and extreme weather conditions.
Position Type/Expected Hours of Work:
This is a full-time position. Work schedule varies and requires employees to work most Saturdays and is responsible for occasionally closing the store. Typical hours are Monday through Friday, 7:00 am to 5:00 pm, and Saturdays from 8:00 am to 12:00 pm.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- 8 hour shift
Weekly day range:
- Monday to Friday
- Rotating weekends
Experience:
- Problem solving: 1 year (Preferred)
- K8: 1 year (Preferred)
- Counter sales: 1 year (Preferred)
- Cash handling: 1 year (Preferred)
Work Location: In person