Position: Customer Service Representative
Job Description:
GreenEarth Cleaners is looking for detail oriented and personable Customer Service Representatives for our dry-cleaning pick-up and drop-off store located in Castle Pines, Colorado. This is a part-time position. A majority of our cleaning and pressing is processed off-location at our production facility, so this is primarily a customer service position. Our store hours are from 7:00am-6:00pm Monday-Friday, 9:00am-3:00pm on Saturday, and we are closed on Sundays. Previous dry cleaning experience is not required. Comprehensive training will be provided.
Core Duties & Responsibilities:
- Assist customers at our counter, building relationships with repeat customers and providing a welcoming atmosphere for new customers.
- Detail customer garments into the computer system with a high level of attention to detail, preparing them to be sent to the production facility for processing. This involves noting any existing damage, customer requests, and/or upcharges for each garment.
- Rack orders to the conveyor when they return completed from the production facility.
- Troubleshoot and resolve customer issues. If necessary, escalate customer issues that require further assistance to our management team.
- Maintain a clean and organized store, both in the front of house and back of house.
- Answer the phone and utilize the management team to make sure customers receive answers to any questions you are not able to answer yourself.
- Process transactions through the POS, delivering orders to the vehicles of any customers that are using the drive through.
Qualifications:
- Attention to detail - Inputting the correct information about the customer and their garments into the computer system is essential for our business to run effectively.
- Reliability – With a relatively small team, it is very important that our Customer Service Representatives can be counted on to arrive on-time for their scheduled shifts.
- Customer service skills – The most essential part of this position revolves around the high level of customer service we expect our team members to provide to our customers.
- Team player – The ability to work well within a team setting is vital to the successful operation of our business.
- Previous experience in the dry-cleaning industry is not required to be successful in this position. Comprehensive training will be provided.
Compensation:
$15.00 per hour
Job Type: Part-time
Pay: From $15.00 per hour
Benefits:
Experience level:
Shift:
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Ability to Commute:
- Castle Pines, CO 80108 (Required)
Work Location: In person