Terra Universal, a leading U.S. manufacturer of critical environment applications and distributor of lab equipment and analytical instrumentation, with over 45 years of design and fabrication experience in cleanroom and laboratory environments, seeks a full-time customer service agent.
Terra Universal is offering career advancement opportunities for highly motivated individuals
General Job Responsibilities:
- Operate switchboard and transfer incoming phone calls to appropriate representative
- Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
- Maintains and updates customer as necessary on their existing projects
- Escalates cases to supervisor when necessary and appropriate
- Keeping records of customer interactions, transactions, comments, and complaints
- Supports all departments and performs many job duties involved with company operations
- Ensure customer satisfaction and provide professional customer support
- Additional projects and duties as assigned by management
- Occasionally cover receptionist position for incoming calls (remotely)
Skills:
- Customer focused, detail oriented and effective problem solver who can independently seek a timely resolution
- Proficiency with Word, Excel, E-mail, Web
- Can type at a 50-WPM average
- Ability to handle high work volume (phone, case and order entry volume) in a fast-pace environment and stay calm in face of adversity
- On time attendance
- Spanish speaking preferred
Minimum Education and Experience:
- High School Diploma or GED required; college degree preferred
- Minimum 2 years customer service experience. 5 years preferred.
Job Type: Full-time
Pay: $19.00 - $23.00 per hour
Schedule:
Work Location: In person