The position will be responsible for supervising/managing/overseeing the following departments: Rooms Division (Front Desk, Guest Services, Housekeeping, and Food & Beverage)
This position reports to the General Manager.
Job Requirements:
· Coordinate various Departments on behalf of General Manager.
· Cover management shifts in various departments when needed
· Experience supervising Rooms Departments
· Ability to assimilate operational statistics quickly and see how they can be used to enhance position of property.
· Experience developing standards and operating procedures.
· Thorough understanding of yield management principles.
· Participate in MOD program.
Leadership Requirements:
· Ability to manage change effectively.
· Provide leadership to the departments to achieve their goals and objectives.
· Communicate the goals and objectives and inspire employees to achieve those goals.
Managerial Requirements:
· Clear, concise written and verbal communication skills.
· Ability to clearly and concisely present technical subjects.
· Demonstrate team building experience.
· Track record promoting an atmosphere of teamwork.
· Demonstrate ability to lead by example.
· Build morale and spirit.
· Participative management style.
· Use a "hands-on" approach to management.
· Solid career progression up through the ranks.
· Abilities to inspire, train, and develop people for promotion.
· Experience training and cross-training employees.
· Instill a guest service attitude in all employees.
· Instill a "can-do" attitude in employees.
· Coach employees how to resolve and de-escalate conflicts.
· Instill a calm, organized approach in all situations.
Business Skills:
· Strong technical skills.
· Excellent time management skills.
· Strong organizational skills.
· Excellent knowledge of computers.
· Strong customer service orientation and skills.
· Excellent listening skills.
· Exceptional detail in follow-up.
· Strong budgetary, projections, and cost control skills.
· Follow/enforce company policies and procedures.
· Resolve problems.
· Assume responsibility/accountability.
· Understand security requirements.
· Thorough understanding of HR requirements and regulatory agency requirements.
· Create courteous, friendly, professional work environment.
· Provide overall direction, coordination, and ongoing evaluation of operations.
· Creative problem solving skills.
· Ability to quickly evaluate alternatives and decide on a plan of action.
· Think creatively.
· Forecasting skills.
Job Type: Full-time
Pay: $85,000.00 - $95,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 10 hour shift
- Holidays
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel management: 5 years (Required)
- Hospitality: 5 years (Required)
Ability to Relocate:
- State College, PA 16803: Relocate before starting work (Required)
Work Location: In person