The Customer Care Specialist is a vital link between the company and our customers, providing an outstanding customer experience and expert advice on our products’ usability and features.
Schedule:
Benefits:
This is a full-time, permanent position with benefits including medical (fully paid by us), dental, vision, parental leave, vacation pay, holiday pay, 401(k) with company match, employee discounts, etc
Essential Responsibilities:
Master product knowledge to be able to educate customers and suggest and sell products that meet their needs and wants
Answer inbound calls and emails, take customer orders (answer product questions, guide customers in their purchase decision), approve orders taken online, and route calls to other team members as needed
Ensure customers are treated respectfully, professionally and that every inquiry receives a complete and helpful response
Build customer loyalty through every interaction
Daily interaction with both experts and novices in commercial foods, competition BBQ, home cooking and baking
Learn about ThermoWorks and its products (applications and technical know-how) so you can help customers from an experienced point of view
Maintain the integrity of our customer database, ensuring information is accurate, complete and not duplicated
Perform other duties as assigned
Minimum Qualifications:
3 years of customer service experience
The ideal candidate has a demonstrated interest and enthusiasm for cooking, baking, and/or BBQ. He/She will be expected to become expert in ThermoWorks products and their use in food preparation.
Excellent communication skills, both written and verbal
Excellent computer skills
Extreme attention to detail
Excellent time management and organizational skills
Proven ability to take responsibility and accountability
Ability to work both independently and with a team and to receive and respond to instructions