Mission:
-The Mission of this role is to restore textiles during a loss in the customer’s home by administratively supporting field staff while maintaining exceptional communication and customer service for both internal and external customers.
Key Performance Indicators:
-Support a team of 3-7 field staff and up to 100 job files at any given time.
-Develop knowledge and skillset to fully utilize the internal job management and accounting software.
-Accurately enter all data and updates for jobs for on-time completion.
-Completion of collection of receivables and entry of payables for daily operations
Critical Competencies:
-Exceptional Organization and Detail Oriented: The ability to organize multiple and complex priorities while continuing to focus on the important details of a task.
-Personal and Peer Accountability: Takes responsibility for own work and provides support to the team in accomplishing their work.
-Attention to Detail: The ability to process detailed information effectively and consistently.
-Attention to Communication: Listens actively and uses effective communication channels to keep the field staff informed regularly.
-Calm Under Pressure: The ability to maintain a consistent attitude and level of professionalism under stressful work conditions.
-Work Ethic: The belief in the moral benefit and importance of work and its inherent ability to strengthen character.
-Servant Leadership and Humility: Putting the needs of others before your own.
-Focus on Quality: Intense focuses on producing only quality work that you can be personally proud of.
-Coachable: Open to seeing other’s perspectives and mature enough to see the growth opportunities when presented.
Competencies:
-Exceptional Communication
-Timely Completion of Tasks
-Prioritization of duties and problem-solving
-Research and analysis
-Professionalism in attention to detail
-Serving Customers
-Ensuring Peace in all conversations
-Must be able to fully clear a criminal background check with no felonies.
-Must be able to clear a driver background check with minimal points on license.
Benefits:
- 12 days of accrued PTO per calendar year
- 9 Paid holidays per calendar year
- Referral Program
- Overtime
Job Type: Full-time
Pay: $39,000.00 - $52,000.00 per year
Benefits:
Schedule:
Application Question(s):
- Do you have any Felonies in your background?
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 5 years (Required)
Work Location: In person